Medical Receptionist- Relief

Yakima Valley Farm Workers Clinic, Inc.; Yakima (WA); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Bilingual Differential Compensation

Job summary

Yakima Valley Farm Workers Clinic, Inc. seeks a Relief Medical Receptionist for the Yakima Medical-Dental Clinic in Yakima, WA.

This on-call role handles front-desk duties, patient greeting, data entry, scheduling, and insurance support to ensure smooth clinic operations. The position offers bilingual differential compensation for English/Spanish fluency and requires strong customer service, data accuracy, and basic medical terminology knowledge.

Qualifications

• High School Diploma or GED required or equivalent.
• One year of experience as a receptionist in a clinic preferred.
• Bilingual differential compensation with ALTA score of 9.
• Bilingual English/Spanish speaking required at level 9.
• Ability to multitask with interruptions while delivering professional service.
• Strong customer service and professional interaction with patients and staff.
• Basic knowledge of medical terminology and healthcare billing is preferred.
• Proficient with computer programs including Outlook, Word and Excel.

Responsibilities

• Answers the phone, transfers calls and takes messages for the clinic.
• Greet patients and maintain patient and visitor logs; notify relevant staff of arrivals; provide translation as needed.
• Ensure accurate data collection; create and maintain patient charts; register new patients in the system.
• Schedule patient appointments per guidelines; notify providers of no-shows and cancellations; adjust schedules as needed.
• Verify insurance eligibility and file insurance documents; assist patients with insurance questions.

Skills

Customer service

Bilingual (English/Spanish)

Scheduling

Phone etiquette

Data entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join our team as a Relief Medical Receptionist at Yakima Medical-Dental Clinic in Yakima, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient-sensitive experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high-quality, accessible healthcare to the communities we serve.

This is a Relief (on-call) position, utilized as-needed with no guarantee of hours.

Position Highlights:

• $17.57-$21.52/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!