Medical Receptionist

Miramar Health Center Kennewick; Kennewick (WA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

100% employer-paid health insurance (医

Profit sharing

403(b) retirement plan

Generous PTO

8 paid holidays

Bilingual pay

Job summary

Miramar Health Center Kennewick is seeking a Medical Receptionist for our Kennewick, WA clinic. You will be the first contact, greeting patients, handling calls, scheduling, translating as needed, and maintaining accurate patient information in our records system.

The role emphasizes courteous, professional interactions with patients and staff, data accuracy, insurance verification, and collaboration with Providers to ensure smooth clinic operations.

Qualifications

• High School Diploma or GED.
• One year's experience as a Receptionist in a clinic preferred.
• Bilingual English/Spanish speaking skills required at level 9.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Ability to interact with patients, Providers and staff in a professional manner.
• Ability to deliver outstanding customer service.
• Basic knowledge of medical terminology desired.
• Basic knowledge of healthcare billing insurance desired.
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.

Responsibilities

• Answer the phone, transfer calls, and take messages as needed for the clinic.
• Greet patients and maintain patient and visitor logs. Notifies the appropriate person of the patient’s arrival. Provides translation services as needed to patients.
• Ensure accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer.
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems.
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.
• Review cash box receipts and reconcile the cash box daily.
• Perform other duties as assigned

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Position Title: Medical Receptionist

City: Kennewick

State/Territory: US-WA

Employment Duration: Full time

Offer Relocation: No

Excempt Status: Non-exempt

ID: 17500

Join our team as a Medical Receptionist at Miramar Health Center in Kennewick, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient‑centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high‑quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• $17.57-$21.52/hour DOE
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answer the phone, transfer calls, and take messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notifies the appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensure accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end‑of‑day reports
• Review cash box receipts and reconcile the cash box daily
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• Bilingual (English/Spanish) speaking skills required at level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well‑being.”

Our mission celebrates inclusivity. We are committed to equal‑opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!

Equal employment opportunity, including veterans and individuals with disabilities.