Medical Receptionist - PN/NHC

Cook Children's Health Care System; Willow Park (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a Medical Receptionist to provide exceptional service at their Willow Park location. This role is crucial for creating a welcoming environment for patients and families, ensuring smooth operations during check-in and check-out. Ideal candidates will possess strong communication skills and the ability to adapt to varying patient volumes. Join a dedicated team committed to delivering top-notch care and support to children and their families in a collaborative and friendly atmosphere.

Qualifications

• High School diploma required; customer service experience is essential.
• Strong interpersonal and communication skills needed.

Responsibilities

• Greet patients and ensure a friendly check-in and check-out experience.
• Maintain patient flow and handle scheduling, registration, and billing.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High School diploma or equivalent

Job description

Location: Willow Park Primary Care

Department: Willow Park Primary Care

Shift: First Shift (United States of America)

Standard Weekly Hours: 40

Summary:

The Medical Receptionist is responsible for greeting patients and creating a friendly and positive check-in and check-out experience for each visit. This role requires excellent communication skills and the ability to adapt to changes in staffing levels and patient volumes. Responsibilities include maintaining patient flow, answering phones promptly and courteously, scheduling, registering, billing, and payment collection activities in accordance with policies and procedures. The receptionist must understand diversified insurance plans and medical terminology.

Education & Experience:

• High School diploma or equivalent required.
• Customer service experience.

Knowledge, Skills & Abilities:

• Strong interpersonal and communication skills.
• Maturity to handle pressure from the public and physicians.

About Cook Children's:

Our not-for-profit organization includes a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health services, surgery centers, a health plan, and health foundation. With over 60 locations across Texas, we provide top-ranked pediatric specialty programs and services to meet children's unique needs. Cook Children's has received recognition for outstanding pediatric healthcare outcomes.

At Cook Children's, we are more than a healthcare system—we are your friends, neighbors, and family. As parents ourselves, we understand your perspective and are committed to providing the best care and support for your child.

Cook Children's is an equal opportunity employer, offering employment without regard to race, color, religion, sex, age, national origin, disability, pregnancy, veteran status, genetic information, or other protected classes as per federal laws.