Medical Receptionist - Physical Therapy Office

Connecticut Orthopaedics; Hamden (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) contributions

Company-paid life insurance

Paid time off and holidays

Training and Employee Assistance

Job summary

Connecticut Orthopaedics in Hamden, CT seeks a Medical Receptionist to be the first point of contact for patients and visitors. This entry-level role involves check-in, scheduling, phone support, and copay collection in a customer-focused environment.

Reporting to the PT Site Supervisor, the role requires front desk experience with medical practice exposure; responsibilities include verifying insurance, entering data into the EMR, and coordinating with therapists and clinic staff.

Qualifications

• High School Diploma or GED required.
• Associate of Arts degree, Medical Assistant or Medical Administrative certificate or higher preferred.

Responsibilities

• Greet patients and visitors; verify insurance.
• Collect co-payments.
• Schedule and reschedule physical therapy evaluations and follow-ups per guidelines.
• Answer calls, document and route messages to therapists and departments.
• Follow clinic policies including HIPAA and compliance.
• Enter patient demographics and insurance information into the EMR.
• Determine fees and process copayments; balance cash drawer.
• Perform other duties as assigned by supervisor.

Skills

Front desk experience

Education

High School Diploma or GED

Associate of Arts degree or Medical Administrative certificate preferred

Tools

Electronic Medical Records (EMR)

Job description

For the second year in a row, Connecticut Orthopaedics has been named the #1 Orthopaedic Physician Practice in Connecticut by Castle Connolly!

Job Summary

Join our team as a Medical Receptionist in our Hamden physical therapy office! Reporting to the PT Site Supervisor, this entry-level role is ideal for someone who enjoys helping others and thrives in a customer-focused environment. As the first point of contact for patients and visitors, you will play an important role in creating a welcoming experience while performing key administrative duties, including patient check-in, appointment scheduling, phone support, and co-pay collection.

Essential Responsibilities

• Greet patients and visitors, check in patients, verify insurance
• Collect Co-pay
• Schedule and reschedule physical therapy evaluations and follow-up appointments accurately, following established scheduling guidelines and coordinating changes with clinical staff.
• Answer incoming calls, document and route messages accurately, and communicate promptly with patients, therapists, and other departments.
• Follows all Connecticut Orthopedic Specialists P.C. policies and procedures include but not limited to human resources, clinic, administrative, HIPAA and compliance
• Enter patient demographics and insurance information into the Electronic Medical Record
• Determine fees and process appropriate copayments, properly record information
• Maintain appropriate levels of cash and balance cash drawer according to procedure
• Performs other duties as assigned by their supervisor

Education & Experience Requirements

• High School Diploma or GED required. Associate of Arts degree, Medical Assistant or Medical Administrative certificate or higher preferred
• Minimum of one year of front desk experience with a medical practice, including electronic medical record-keeping and insurance authorizations as well as Orthopaedic or Physical Therapy background preferred.

Location & Schedule

• Hamden, CT
• Monday - Thursday: Two early shifts (7am-3:30pm), Two later shifts (9:30am-6:00pm)
• Friday: 7:00 a-3:30pm

What We Offer

• Medical, dental, and vision insurance
• Competitive compensation package, 401(k) contributions, and company-paid life insurance.
• Generous paid time off and paid holidays to support a healthy work-life balance.
• Access to training and development opportunities and Employee Assistance Program (EAP)
• Uniform allowance
• Free Parking

Connecticut Orthopaedics (CO) has been serving patients in the greater New Haven area for over 60 years. Our practice has merged with several surrounding orthopaedic groups over the past several years and has become the largest privately-owned orthopaedic practice in New England. Due to our quality of care and attentiveness to our patients, we are proudly the team of orthopaedic physicians for multiple colleges and high schools as well as have our own physical therapy centers. In addition to our orthopaedic service line, we have three MRI suites, (5) acute care orthopaedic walk-in centers and a surgery center in Branford.