Medical Receptionist - Physical Therapy Office

Connecticut Orthopaedic Specialists Pc; Hamden (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) contributions

Life insurance

Paid time off

Paid holidays

Training opportunities

Employee Assistance Program

Free Parking

Job summary

Connecticut Orthopaedic Specialists P.C. in Hamden, CT seeks a Medical Receptionist for our physical therapy office. This entry-level role reports to the PT Site Supervisor and focuses on creating a welcoming experience while handling patient check-in, scheduling, phone support, and copay collection.

Greet patients, verify insurance, schedule evaluations, answer calls, document messages, and ensure HIPAA compliance; maintain accurate EMR data and handle cash responsibly.

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred
• Front desk experience in medical setting strongly preferred; knowledge of orthopaedics or physical therapy helps

Responsibilities

• Greet patients and visitors; check in patients; verify insurance
• Collect co-pays
• Schedule and reschedule physical therapy evaluations and follow-up appointments
• Answer incoming calls; document and route messages promptly
• Adhere to HIPAA and office policies and procedures
• Enter patient demographics and insurance information into EMR
• Determine fees and process copayments; balance cash drawer
• Performs other duties as assigned by supervisor

Skills

Customer service

Scheduling

Insurance verification

Communication

Education

High School Diploma or GED

Medical Assistant certificate or higher

Tools

Electronic Medical Record (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist - Physical Therapy Office

Full Time Clerical Hamden, CT, US

2 days ago Requisition ID: 1306

For the second year in a row, Connecticut Orthopaedics has been named the #1 Orthopaedic Physician Practice in Connecticut by Castle Connolly!

Job Summary:

Join our team as a Medical Receptionist in our Hamden physical therapy office! Reporting to the PT Site Supervisor, this entry-level role is ideal for someone who enjoys helping others and thrives in a customer-focused environment. As the first point of contact for patients and visitors, you will play an important role in creating a welcoming experience while performing key administrative duties, including patient check-in, appointment scheduling, phone support, and co-pay collection.

• Greet patients and visitors, check in patients, verify insurance
• Collect Co-pay
• Schedule and reschedule physical therapy evaluations and follow-up appointments accurately, following established scheduling guidelines and coordinating changes with clinical staff.
• Answer incoming calls, document and route messages accurately, and communicate promptly with patients, therapists, and other departments.
• Follows all Connecticut Orthopedic Specialists P.C. policies and procedures include but not limited to human resources, clinic, administrative, HIPAA and compliance
• Enter patient demographics and insurance information into the Electronic Medical Record
• Determine fees and process appropriate copayments, properly record information
• Maintain appropriate levels of cash and balance cash drawer according to procedure
• Performs other duties as assigned by their supervisor

Education & Experience Requirements:

• High School Diploma or GED required. Associate of Arts degree, Medical Assistant or Medical Administrative certificate or higher preferred
• Minimum of one year of front desk experience with a medical practice, including electronic medical record-keeping and insurance authorizations as well as Orthopaedic or Physical Therapy background preferred.

Location & Schedule

• Monday – Thursday: Two early shifts (7am-3:30pm), Two later shifts (9:30am-6:00pm)
• Friday: 7:00 a-3:30pm

What we offer:

• Medical, dental, and vision insurance
• Competitive compensation package, 401(k) contributions, and company-paid life insurance.
• Generous paid time off and paid holidays to support a healthy work-life balance.
• Access to training and development opportunities and Employee Assistance Program (EAP)
• Free Parking

Connecticut Orthopaedics (CO) has been serving patients in the greater New Haven area for over 60 years. Our practice has merged with several surrounding orthopaedic groups over the past several years and has become the largest privately-owned orthopaedic practice in New England. Due to our quality of care and attentiveness to our patients, we are proudly the team of orthopaedic physicians for multiple colleges and high schools as well as have our own physical therapy centers. In addition to our orthopaedic service line, we have three MRI suites, (5) acute care orthopaedic walk-in centers and a surgery center in Branford.