Medical Receptionist - Physical Therapy

Millinocket Regional Hospital; South Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in South Portland seeks a patient services representative to greet patients, manage appointments, and ensure a positive experience. Applicants should possess a high school diploma, excellent customer service skills, and proficiency in data entry. Strong teamwork and communication skills are essential for success in this fast-paced environment.

Qualifications

• High school diploma required.
• Ability to provide excellent customer service.
• Familiarity with computer systems and data entry.

Responsibilities

• Greet patients and document demographic information.
• Process patient payments and manage scheduling.
• Handle incoming calls and assist with patient inquiries.

Skills

Customer Service

Data Entry

Communication

Education

High School Diploma or equivalent

Tools

Windows based computer applications

Job description

ESSENTIAL FUNCTIONS

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintain accurate transaction batches on credit card machine
• Assist billing office with problem resolution as necessary

• Notify clinical staff that patient has arrived via the EMR
• Process patient referrals and obtain prior authorization as necessary
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments

• To include scanning, printing, assembling, and mailing patient packets

• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications

• Accurate transcribing and data entry skills
• Excellent typing and accurate documentation of patient encounter
• Perform other duties to support the mission, vision and values of InterMed.

JOB REQUIREMENTS

• High School Diploma or equivalent required
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
• Ability to work independently and accurately

• Ability to work well in busy environment

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.

• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, staff, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Qualifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.