Medical Receptionist - Dermatology

Millinocket Regional Hospital; South Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Millinocket Regional Hospital seeks a Patient Service Representative responsible for greeting patients, collecting payments, scheduling appointments, and ensuring excellent customer service. Candidates should possess strong communication skills, the ability to work independently, and a high school diploma.

Qualifications

• Excellent customer service skills.
• Ability to work independently and as a team member.
• Proficient with Windows-based applications.

Responsibilities

• Greet and assist incoming patients.
• Handle and document patient payments.
• Schedule appointments and manage patient data.

Skills

Customer Service

Data Entry

Communication

Attention to Detail

Education

High School Graduate

Job description

SUMMARY

Responsible for greeting incoming patients, collecting payments from patients, scheduling appointments as necessary for follow up and ancillary appointments, and post charges as applicable.

ESSENTIAL FUNCTIONS

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintain accurate transaction batches on credit card machine
• Assist billing office with problem resolution as necessary

• Notify clinical staff that patient has arrived via the EMR
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments

• To include scanning, printing, assembling, and mailing patient packets

• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications

• Accurate transcribing and data entry skills
• Excellent typing and accurate documentation of patient encounter

JOB REQUIREMENTS

• High school graduate
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
• Ability to work independently and accurately

• Ability to work well in busy environment

SCHEDULE

This position is a 10-hour shift, 7:30am to 6:00pm, 4 days per week.

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Qualifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.