Medical Receptionist - Pediatrics

Trinity Health Of New England; Agawam (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Business Services Representative to join their outpatient team. This role involves greeting patients, scheduling appointments, and providing clerical support while floating between Pediatrics and Adult Medicine offices. Ideal candidates will have a high school diploma and experience in a medical setting, along with excellent communication skills. The position offers great benefits from day one and opportunities for career advancement in a diverse and inclusive environment.

Benefits

Great benefits effective day 1!

Career growth and advancement potential

Diverse and inclusive culture

Qualifications

• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.

Responsibilities

• Greets and communicates with patients via phone or in person.
• Schedules patient appointments based on department protocols.
• Handles patient registration and insurance verification.

Skills

Communication

Customer Service

Clerical Support

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

We’re on the lookout for a friendly and flexible Business Services Representative to join our outpatient team, floating between Pediatrics and Adult Medicine offices. In this role, you’ll be the welcoming face (and voice!) for our patients—greeting them warmly, answering phones, scheduling appointments, and making sure their visit gets off to a smooth start. You’ll also handle key business tasks like patient registration, insurance verification, collecting copays, managing referrals, and providing general clerical support to keep things running seamlessly behind the scenes.

This is a float position, so you’ll travel between different locations, sometimes within the same day. Reliable transportation is essential, as you’ll be supporting both our Pediatrics and Adult Medicine offices based on daily needs.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.