Medical Receptionist - Gastroenterology

Trinity Health Of New England; Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Massachusetts is seeking a Business Services Representative for their Gastroenterology department. This role focuses on providing a professional experience for patients through scheduling, insurance verification, and supporting clinical teams. Ideal candidates will be organized, personable, and thrive in a fast-paced environment.

Benefits

Great benefits effective day 1

Career growth and advancement potential

Diverse and inclusive culture

Qualifications

• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.

Responsibilities

• Greets and communicates with patients via phone or in person.
• Schedules patient appointments based on department protocols.
• Processes calls to ensure patients are transferred to appropriate staff.

Skills

Organizational Skills

Interpersonal Skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

The Business Services Representative – Gastroenterology plays a key front-office role in a high-volume specialty practice, ensuring a seamless and professional experience for every patient. Responsibilities include scheduling appointments, verifying insurance, collecting copays, coordinating referrals and authorizations, and managing patient check-in/check-out. Also supports the clinical team with chart preparation, phone communication, and accurate documentation. Ideal for someone who is organized, personable, and thrives in a fast-paced environment focused on digestive health and patient-centered care.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent

• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary

• Great benefits effective day 1!

• Patient-centric environment

• Career growth and advancement potential

• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.