Medical Receptionist (Part-Time)

Rendr; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401k with Company Match

Paid Time Off

Paid Holidays/Floating Holiday(s)

Commuter Benefits

HSA/FSA/Dependent Care Account

Job summary

Rendr in New York City seeks a friendly medical receptionist to warmly welcome patients and deliver outstanding service across our offices. You will manage check-in, appointment scheduling, and collect insurance information while ensuring a smooth patient flow.

This role requires bilingual English and Chinese, strong verbal and written communication, and careful handling of confidential data. You will support the Billing Team, assist in office coordination, and help maintain patient satisfaction.

Qualifications

• Highschool diploma or equivalent required or preferred.
• Bilingual English and Chinese required.
• Excellent verbal, written, and interpersonal communication.
• Strong sense of accountability and dedication to patient safety.
• Adaptable to working in different offices.
• Ability to work independently and in a team.
• Strong organizational skills with ability to manage competing priorities.

Responsibilities

• Greet and direct patients, vendors, and visitors.
• Schedule appointments and follow-ups.
• Process insurance information to determine eligibility and collect copays.
• Check-in patients and assist with paperwork.
• Address questions about insurance benefits and escalate to Billing as needed.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and update records.
• Conduct follow-up reminder calls to patients.
• Answer phone calls and handle inquiries professionally.
• Assist patients in distress and respond to emergencies.
• Handle confidential patient data securely.
• Perform other duties as assigned by the office manager.

Skills

English

Chinese

Verbal communication

Written communication

Interpersonal skills

Teamwork

Organizational skills

Education

Highschool diploma or equivalent

Tools

EMR systems

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Job Overview:

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and elevate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications:

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!