Medical Receptionist

Rendr; New York (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays/Floating Holidays

Commuter Benefits

HSA/FSA/Dependent Care Account

Job summary

Rendr in New York City seeks a medical receptionist to create a warm, professional first impression and deliver exceptional customer service throughout every patient visit.

You will greet patients, schedule appointments, collect copays, and coordinate with Billing while handling insurance inquiries and ensuring accurate records across multiple offices.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability to work in different offices.
• Ability to work independently and in a team.
• Strong organizational skills with ability to manage priorities.
• EMR system familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors.
• Schedule new appointments and follow-up coordination.
• Process insurance information to determine eligibility and collect copays.
• Check-in patients and assist with paperwork.
• Address insurance benefits questions and escalate to Billing when needed.
• Check/prepare lab or imaging reports.
• Verify patient information and update records.
• Make follow-up reminder calls to patients.
• Answer phone inquiries promptly and professionally.
• Assist distressed patients during emergencies.
• Handle confidential patient data appropriately.
• Perform other duties as assigned by office manager.

Skills

Bilingual English & Chinese

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

EMR system

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package.(Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Job Overview:

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and elevate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications:

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.