Medical Scheduler, Orthopedics, Downtown, 8a-4:30p

UofL Health; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

UofL Health is seeking a Scheduler to greet patients, schedule appointments, and maintain records within the Ambulatory Care setting in Louisville, KY. The role emphasizes professional phone etiquette, strong customer service, and accurate use of the electronic medical record.

Responsibilities include directing calls, verifying information, processing orders and referrals, and assisting patients throughout the visit. A high school diploma is required with healthcare exposure preferred.

Qualifications

• Strong customer service and communication skills.
• Must understand and be able to perform professional phone etiquette.
• Ability to communicate effectively in verbal and written formats.
• Ability to solve practical problems.
• Must be proficient with basic computer skills.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Ensure patient packet questionnaire is complete; assist patient if needed.
• Address patients' questions or needs.
• Review MD visit orders to manage and expedite care (referrals, follow ups, test orders, medication orders).
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at visit completion.
• Support goals of department/organization; work as a team player.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Problem solving

Basic computer skills

Education

High School Diploma or GED

Tools

EMR software

Job description

Primary Location:

Ambulatory Care Building - ULP - AMG

Address:

550 South Jackson St.Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The scheduler serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role: critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community