Medical Receptionist - Orthopaedics Ann Arbor Campus

Trinity Health Mid-Atlantic; Ann Arbor (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

You’ll handle check-in, scheduling, insurance verification, payments, and MyChart support to ensure a smooth patient flow and accurate billing.

Qualifications

• High School Diploma or GED.
• Course work in insurance/billing or medical practices preferred.
• 1–2 years of experience in a medical/physician office or customer service environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.

Job description

Employment Type: Full time Shift: Day Shift Description: Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Medical Receptionist Deliver Outstanding Service to Every Patient! Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.


• Check patients in and verify registration and insurance information.


• Schedule, confirm, and reschedule appointments.


• Answer phones, respond to inquiries, and route messages appropriately.


• Collect payments and support accurate billing processes.


• Assist with patient communications, paperwork, and MyChart support.


• Maintain patient records and support day-to-day office operations.


• Partner with providers and clinical staff to ensure a smooth patient experience.

General Requirements:

• EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.


• CREDENTIALS/LICENSURE: None


• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.


• Opportunities for career growth and professional development.


• Supportive, team-oriented workplace culture.


• Meaningful work helping patients access the care they need.


• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.