Medical Reception Supervisor - Plastic & Reconstructive Surgery Arbor Park

Trinity Health Mid-Atlantic; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to oversee the Medical Records and Medical Reception staff, collaborating with office leadership and the Practice Manager to ensure efficient patient flow and high-quality service.

You will supervise daily operations, manage scheduling and timekeeping, step in as a receptionist when needed, and help develop clinical protocols to meet regulatory requirements while supporting staff and patient satisfaction.

Qualifications

• High School diploma or equivalent with applicable college coursework or seminars in management and supervision.
• Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.).
• MINIMUM EXPERIENCE: Minimum of 3 years’ experience working in a medical office, with reception or cross-trained medical assisting duties required.
• Prior supervisory experience strongly preferred.

Responsibilities

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests.
• Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

Skills

Staff supervision

Office scheduling

Timekeeping

Customer service

Clerical audits

Education

High school diploma

Associates or Bachelor's degree preferred

Tools

Time & Attendance software

Budgeting tools

Job description

Employment Type: Full time Shift: Description: Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You'll Do:

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests.
• Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements:

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision.
• Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.).
• CREDENTIALS/LICENSURE: None.
• MINIMUM EXPERIENCE: Minimum of 3 years’ experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.
• At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service.

If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.