Medical Receptionist - Ophthalmology

Spectrum Eye Physicians; San Jose (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth

Job summary

Spectrum Eye Physicians in San Jose, CA is seeking a friendly, customer-focused front desk team member to support patients across our San Jose, Cupertino, and Los Gatos offices. You’ll be the first impression, manage check-in, scheduling, and communications while ensuring a welcoming, organized environment.

No prior medical experience is required; we provide hands-on training. A positive attitude, teamwork, and a willingness to learn will help you grow with Spectrum Eye Physicians.

Qualifications

• Experience in the medical field is helpful but not required.
• Hands-on training will be provided to set you up for success.
• Positive mindset, willingness to learn, and teamwork are highly valued.

Responsibilities

• Answer incoming calls with a friendly, helpful attitude.
• Book appointments by phone, online requests, or in person.
• Gather forms and signatures like HIPAA, demographics, and policy acknowledgments.
• Collect copays, deductibles, refraction fees, contact lens exam fees, and balances; explain costs.
• Verify insurance information and enter details into the system.
• Keep patients informed about wait times and delays.
• Maintain a welcoming waiting area and assist with other front office duties as needed.

Skills

Customer-focused

Strong communication

Team spirit

Job description

Spectrum Eye Physicians is one of the largest and most established ophthalmology and optometry practices in the Bay Area, with eight locations throughout Santa Clara and Santa Cruz Counties. A family-oriented group with roots in the region dating back to the 1960s, Spectrum is committed to providing exceptional, comprehensive eye care in a collaborative and supportive environment.

Why you'll love working here

We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our San Jose, Cupertino and Los Gatos offices—an essential part of our patient experience and the heart of our practice. This position requires coverage at multiple locations within Santa Clara County.

At Spectrum Eye, you'll find more than just a job—you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow.

• A family-like, upbeat atmosphere that makes coming to work enjoyable
• Competitive pay and comprehensive benefits
• Real opportunities for career growth and advancement
• A workplace that takes pride in doing things the right way—with excellence and care

What You’ll Do – Be the Heart of Our Front Desk!

As a key member of our front office team, you'll help keep the day running smoothly for our patients and providers alike. Your job is all about creating great first impressions, keeping things organized, and making sure every patient feels informed, cared for, and welcomed. Here’s how you’ll make a difference every day:

Be the Voice of Our Practice

• Answer incoming calls with a friendly, helpful attitude
• Transfer calls as needed to ensure patients get what they need, fast

Be a Scheduling Superstar

• Book appointments by phone, online requests, or in person
• Keep schedules accurate and aligned with each doctor’s template

Make Check-in a Breeze

• Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
• Ensure everything is filled out clearly and completely

Master the Money Talk

• Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
• Clearly explain patient benefits and out-of-pocket costs
• Always balance your payment batch before heading home

Handle Insurance Like a Pro

• Verify insurance information and scan cards
• Accurately enter patient and insurance details into our system
• Let patients know what is (and isn’t) covered before their visit begins

Keep Patients in the Loop

• Keep patients informed about any wait times
• Help them feel seen, heard, and appreciated—even during busy times

Create a Welcoming Environment

• Keep the waiting area clean, tidy, and stocked with up-to-date reading material

Jump in Where Needed

• Be ready to assist with other front office duties to help the team and keep things flowing

What We’re Looking For – Your Attitude Matters Most!

We believe in hiring great people and helping them grow. While experience is helpful, your positive mindset, willingness to learn, and team spirit are what truly make you shine here.

• Experience in the medical field? Awesome—but not required!

We'll provide hands-on training to set you up for success.

Background in optometry or ophthalmology? Even better!

That’s a huge plus, but not a must. If you have it, we’ll put it to great use!

Eager to learn and grow with us? You’re our kind of person.

We love team members who are open to feedback, excited to develop new skills, and ready to build a long-term career with us.

The Pay Range For This Role Is

22 - 27 USD per hour(Good Sam)