Medical Receptionist - Neuroscience

MultiCare Health System; Tacoma (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Job summary

MultiCare Neuroscience Institute in Tacoma is seeking a Medical Receptionist to be the first in-person contact for patients. You will greet patients, answer phones, schedule appointments, handle registration and payments, and balance daily cash.

The role emphasizes discretion, good judgment, and a professional phone presence. This intermediate position requires excellent customer service, post-high school education or a related certificate, and a collaborative, patient-centered environment.

Qualifications

• Minimum one year of clerical or receptionist experience; or six months in a medical setting
• Customer service experience
• Degree or relevant Certificate may substitute for experience

Responsibilities

• Greet patients and direct calls
• Handle scheduling, registration, charge entry and payments
• Operate basic office equipment and maintain patient records

Skills

Customer service

Reception experience

Phone etiquette

Education

Medical Office Certificate

Job description

Shape the future of neuroscience care with us

At MultiCare Neuroscience Institute, we believe exceptional care begins with exceptional people. That's why we've built a culture of kindness and collaboration and a community where teamwork and professional growth aren't just aspirations, but daily realities.

As we rapidly expand our reach and capabilities, we're committed to empowering our providers to be bold, innovative and patient-centric. You'll find a supportive environment that values your expertise while leveraging the resources and technology you need to deliver transformative care.

Whether you're looking to advance your research, take on leadership opportunities, or be part of strategic initiatives that expand access to quality care, you'll find your place in our growing community of dedicated professionals.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why MultiCare Neuroscience Institute?

Patient-centered care

Expert guidance and seamless support across every stage of a patient's neurological journey.

Collaborative team

Join a growing group of neurologists, neurosurgeons, and advanced practitioners, working across specialties with strong clinic-hospital partnerships.

Robust support

Clinical, administrative and IT resources that allow you to focus on patient care and grow your practice

Award-winning care

Recognized for stroke quality, research innovation and high standards in neurological care.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.