Medical Receptionist - Neuroscience

MultiCare; United States; Vor Ort; USD 26.000 - 43.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Retirement benefits

Paid time off

Zusammenfassung

MultiCare Neuroscience Institute is seeking a Medical Receptionist who will be the first in-person contact for patients. You will greet patients, answer calls, assist with scheduling and front-office duties, and support the clinic with professional, courteous service.

This intermediate role requires excellent customer service, discretion and a pleasant phone voice to interact with patients, families and clinic staff in a fast-paced environment.

Qualifikationen

• Post high school office procedures preferred.
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting.
• Customer service experience.
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Aufgaben

• Greet patients and families in person.
• Answer phones and direct calls with a professional phone manner.
• Schedule appointments, manage registrations and basic front-office tasks.
• Assist with charge entry, payments, and balancing when needed.

Kenntnisse

Customer service

Phone etiquette

Scheduling

Ausbildung

Post high school certificate

Medical Office Assistant certificate

Jobbeschreibung

Shape the future of neuroscience care with us At MultiCare Neuroscience Institute, we believe exceptional care begins with exceptional people. That’s why we’ve built a culture of kindness and collaboration and a community where teamwork and professional growth aren’t just aspirations, but daily realities. As we rapidly expand our reach and capabilities, we’re committed to empowering our providers to be bold, innovative and patient-centric. You’ll find a supportive environment that values your expertise while leveraging the resources and technology you need to deliver transformative care. Whether you’re looking to advance your research, take on leadership opportunities, or be part of strategic initiatives that expand access to quality care, you’ll find your place in our growing community of dedicated professionals.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co‑workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why MultiCare Neuroscience Institute?

• Patient-centered care
• Expert guidance and seamless support across every stage of a patient’s neurological journey.
• Collaborative team
• Join a growing group of neurologists, neurosurgeons, and advanced practitioners, working across specialties with strong clinic‑hospital partnerships.
• Robust support
• Clinical, administrative and IT resources that allow you to focus on patient care and grow your practice.
• Award‑winning care
• Recognized for stroke quality, research innovation and high standards in neurological care.
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state‑designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation and training.