PNW PACE Receptionist

MultiCare Health System; Tacoma (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

MultiCare Health System in Tacoma, WA is seeking a Front Desk Specialist to support daily center operations through reception, registration, and secretarial tasks. You will be the first point of contact for patients and guests, delivering courteous service and accurate scheduling.

This intermediate clerical role requires attention to detail, professionalism, and the ability to balance multiple duties under supervision. Day shift, M-F, 8:00 am to 4:30 pm, with a 1.0 FTE commitment.

Qualifications

• High School Diploma or equivalent preferred.
• Vocational training in medical front office desired.
• 1 year experience in related field or education/training supplement.
• Experience with CPT and ICD-9 coding preferred.

Responsibilities

• Perform reception, registration, and secretarial duties in support of daily center operations.
• Handle patient scheduling and front desk responsibilities including payment processing.
• Maintain accuracy and confidentiality of billing information and charge entries.

Skills

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

Vocational training in medical front office

1 year experience in related field

CPT and ICD-9 coding experience

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: M-F 8-4:30PM

Position Summary

The Front Desk Specialist performs reception, registration, and secretarial functions in support of the daily operations of the Center while functioning as the focal communication source in the unit. The incumbent is responsible for all aspects of front office duties including reception, patient scheduling, registration, processing billing information, charge entry, payment posting, batch balancing, cash reconciliation/balancing, etc. The combination of these functions will be determined by the Manager to meet the needs of the clinic. This is an intermediate clerical position working under limited supervision. This position is highly visible and is the initial contact for patient and guests of the Center, requiring a customer service oriented individual with a professional appearance and manner at all times. Work situations are a variety of regular, reoccurring duties and functions which require discretion, decision making within the scope of the position's responsibilities, attention to detail, prioritization, organization, and excellent interpersonal relation skills. Internal contacts are general in nature and include staff and management. External contacts include patients, families, health care providers, and the general public.

Requirements

• High School Diploma or equivalent preferred
• Vocational training in medical front office desired
• 1 year experience in related field or education/training supplement
• Experience with CPT and ICD-9 coding preferred

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.94 - $27.26 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.