Medical Receptionist - Multispecialty - Physician Practice

Hackensack Meridian Health; Stafford Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist for their multispecialty physician practice. This role involves providing reception and clerical services, managing patient interactions, and supporting financial responsibilities. Ideal candidates should have a high school diploma and strong teamwork skills. Experience in a medical office is preferred.

Benefits

Competitive benefits

Qualifications

• Ability to learn quickly and adapt to changing patient needs.
• Willingness to travel to various locations.

Responsibilities

• Receive and direct all communication courteously and consistently.
• Manage patient check-in and check-out processes.
• Support financial responsibilities, including billing and collections.

Skills

Accountability

Teamwork

Patient Focus

Education

High School diploma

Tools

Epic software

Job description

Medical Receptionist - Multispecialty - Physician Practice

Join us for the Medical Receptionist - Multispecialty - Physician Practice role at Hackensack Meridian Health.

Description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health, we help our patients live better, healthier lives—and we support one another to succeed. With a culture rooted in connection and collaboration, our employees are considered team members. Here, competitive benefits are just the beginning. It's also about how we support each other and serve our community.

Together, we keep improving—advancing our mission to transform healthcare and lead positive change.

The Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physicians for patients and visitors. Responsibilities include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of home and float to various locations.

Responsibilities

• Receive and direct all communication courteously and consistently, adhering to HIPAA guidelines and office policies. Answer phone calls promptly and route appropriately.
• Greet patients and visitors promptly, courteously, and helpfully. Conduct oneself in a friendly manner, making eye contact and ensuring visitors feel welcome.
• Assist patients with sign-in and respond promptly to their needs.
• Support financial responsibilities, including understanding reimbursement and billing procedures, verifying information, preparing bank deposits, and handling cash receipts.
• Monitor office supplies and equipment, coordinate with team members to determine needs, and initiate orders when supplies are low.
• Manage patient check-in, verifying demographic info, collecting copayments, ensuring insurance eligibility, obtaining referrals, completing necessary paperwork, and entering data accurately.
• Manage patient check-out, ensuring charges and payments are posted, balances collected, and future appointments scheduled.
• Promote patient satisfaction through friendly interactions and communicate any issues to the manager.
• Maintain accurate filing and record-keeping systems.
• Assemble and retrieve patient records per protocol.
• Adapt work schedule to practice needs, including working additional hours and cross-covering when necessary.
• Serve as a pre-loader for our EMR system.
• Perform other duties and projects as assigned.
• Adhere to organizational competencies and standards of behavior.

Qualifications

Required:

• High School diploma, GED, or equivalent.
• Ability to learn quickly, adapt to changing patient needs, and demonstrate accountability, teamwork, ongoing education, and patient focus.
• Willingness to travel to various locations.

Preferred:

• Prior receptionist or clerical experience in a medical office.
• Experience with Epic software.

Certifications (Preferred):

• CPR certification.

If you believe this role aligns with your strengths and capabilities, please apply today!

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare