Medical Receptionist - Midwifery

Yale New Haven Health; Stamford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Practice Administrative Associate, where you'll play a vital role in coordinating patient care and supporting physician activities. This position involves managing appointment schedules, maintaining medical records, and providing excellent customer service. You will be part of a dynamic team that values integrity, compassion, and a patient-centered approach. If you have strong organizational and communication skills and thrive in a fast-paced environment, this is an exciting opportunity to make a difference in the lives of patients and families.

Qualifications

• 1 year of administrative healthcare experience or 2 years of administrative office experience required.
• Core philosophy consistent with a patient-centered approach to care.

Responsibilities

• Maintain appointment schedule and communicate changes to staff and physicians.
• Coordinate check-in process and ensure quality services are provided.
• Answer telephone calls and assist callers with inquiries.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Teamwork Skills

Multi-tasking

Education

High School Degree or Equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office Applications

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.

EEO/AA/Disability/Veteran
Responsibilities

• 1. Maintain appointment schedule template (alterations, deletions, additions).
• 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.
• 2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
• 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
• 3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
• 3.1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
• 4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
• 4.1 Track referrals coming into the practice.
• 5. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
• 6. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
• 6.1 Forwards phones to answering service and notifies answering service about the physicians on-call status.
• 7. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
• 8. Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.
• 8.1 Attend and actively participate in staff meetings
• 9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
• 9.1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
• 10. Performs all other related/additional tasks as requested by physicians and/or management.
• 10.1 Provide cross coverage as needed
• 11. May assist and/or perform chaperone duties for patient medical procedures as needed.
• 12. May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

EDUCATION

High School degree or equivalent required.

EXPERIENCE

1 year of administrative healthcare experience or 2 years of administrative office experience required.

SPECIAL SKILLS

Excellent, organizational, communication, customer service and teamwork skills required.
Ability to multi-task is essential.
EMR experience preferred and working knowledge of Microsoft office applications required.
Core philosophy or values consistent with a patient-centered approach to care.
Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID

150023