Medical Receptionist - Methodist Rehab

HealthPartners; Saint Louis Park (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Job summary

Park Nicollet seeks a Medical Receptionist to join the Methodist Rehab team. You will greet patients, collect co-pays, schedule follow-ups and referrals, and assist with clerical tasks to ensure smooth operations.

The role blends a Call Center and Front Desk function, emphasizing accurate data entry, strong communication, and patient confidentiality in a fast-paced setting. Work involves rotating weekends and holidays in a two-week pay period.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Knowledge of age-related growth and development principles for patient safety.
• Proficiency with telephone, PC, printer, copier and fax machine.

Responsibilities

• Greet patients and collect co-pays at front desk.
• Schedule follow-up appointments and referrals; support clerical duties.
• Support three rehab cost centers from a centralized location.
• Provide quality service with timely, courteous assistance.

Skills

Phone etiquette

Data entry

Customer service

Medical terminology

Tools

Telephone system

PC

Printer

Copier

Fax machine

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Methodist Rehab team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

This position supports three cost centers: Methodist Occupational Therapy, Physical Therapy Speech Therapy, and both inpatient and outpatient scheduling. It also includes management of a dedicated wound scheduling line serving three rehab locations from one centralized location.

Work Schedule:

Ten 8-hour shifts in a 2 week pay period. This includes rotating weekends and holidays.

REQUIRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • 6 months related experience
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Accurate computer/keyboarding skills required.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Some medical background preferred.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Human relations sensitivity and customer service skills
  • Listening and telephone etiquette skills
  • Medical terminology knowledge desirable
  • Comfort in asking patients for copays and race collection.
  • Ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to work in a fast-paced and structured environment.
  • Ability to sit for long periods of time.
  • Ability to key for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!