Medical Receptionist I

Loudoun County Government; Leesburg (VA); On-site; USD 33,000 - 42,000; Full time

Job summary

Loudoun County Government seeks a Medical Receptionist I for the Operations Support program in Leesburg. You will greet patients, schedule appointments, collect payments, verify billing, and maintain EHR records with accuracy.

The role requires strong customer service, communication, and data-entry skills, plus a high school diploma and 2 years of related experience; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent; two years of related administrative work in health or human services preferred.
• Experience using Electronic Health Record (EHR) systems to maintain service records.
• Strong customer service, written and verbal communication, and attention to detail.
• Bilingual in English and Spanish preferred.

Responsibilities

• Greet and check in individuals at a healthcare setting, assist with enrollment for Departmental services.
• Answer inquiries in person or by phone; schedule appointments; collect payments; verify billing/insurance.
• Provide courteous service to staff, vendors, visitors and the public; direct to appropriate staff.
• Manage medical provider schedules; notify of cancellations; assist with rescheduling.
• Accurately enter information into the Electronic Health Record system.

Skills

Customer service

Data entry

Written and oral communication

Detail oriented

EHR experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Desktop scanners

Job description

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking a talented and motivated individual to serve as a Medical Receptionist I in the Operations Support program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports. We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

The Medical Receptionist is responsible for providing outstanding customer service to individual's accessing behavioral health services primarily at our Leesburg Clinic, but you may be asked to support other locations as needed. Ideal candidates will possess exceptional customer service skills, computer and data entry experience, strong written and oral communication skills, be detail-oriented, and have previous professional experience utilizing an Electronic Health Record (EHR) to maintain service delivery records.

Primary responsibilities include:

• Greeting and checking in individuals in a healthcare setting and assisting new individuals interested in enrolling for Departmental services.
• Answering and directing general inquiries from individuals, both in-person and over the telephone, scheduling appointments, collecting payments, and verifying billing and insurance information.
• Provides courteous and timely customer service to County staff, vendors, visitors, and the public; provides information; responds to questions and refers individuals to appropriate staff.
• Manages medical provider schedules; sets-up hours of availability; notifies individuals of appointment cancellations due to staff illness, inclement weather, and other emergencies; and facilitates rescheduling activities.
• Accurately enters information into the Electronic Health Record system.

Position Hours: Mon - Fri: 8:30am - 5pm with a required closing shift at least once per month until 8 pm. This position may be required to work more than one closing shift per month depending on staffing and program needs.

High school diploma or equivalent and two (2) years of related administrative work experience, preferably in a medical office or health and human services setting or equivalent combination of education and experience.

Preferred:

• Experience with standard office equipment, including desktop scanners.
• Proficiency with computers and Microsoft Office programs.
• Bilingual skill, with the ability to read, write, and speak in both English and Spanish.

Employment is contingent upon successfully passing pre-employment background check to include fingerprinting, credit, NCIC, DMV and TB test. Must have a good driving record and a valid driver's license in Virginia or regional state of residence.

Special Requirements:

• Must be available to work 7.5-to-10-hour shifts between the hours of 8:30 AM - 8:00 PM, Monday through Friday.
• Must maintain current CPR/First Aid/AED and OSHA certifications.
• Must successfully complete mandatory training, including HIPAA, Human Rights and Therapeutic Options.