Medical Receptionist (Full-time) at Broadway Location in Boulder, CO

Boulder-Medical-Center; Boulder (CO); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Company-paid life insurance

401(k)

PTO and 6 paid holidays

Job summary

Boulder Medical Center in Boulder, CO is hiring a Medical Receptionist (Full-time) at the Broadway location. You will greet patients, answer phones, schedule appointments, and support clinical teams to ensure a smooth patient experience.

The role requires strong customer service, communication, and computer skills. A high school diploma is required, with an Associates degree preferred. Spanish is a plus. Day shifts, full benefits, and on-site work at the Broadway clinic are offered.

Qualifications

• High school diploma or equivalent required.
• Associates degree or some college coursework in Business or Healthcare Administration preferred.
• Experience in customer service/administration in a healthcare setting is valued.
• Bi-lingual ability (Spanish) is a plus.

Responsibilities

• Answer phones promptly and assess patient needs to determine appointment type.
• Summarize appointment details before ending calls.
• Manage phone features (transfers, hold, after-hours message system).
• Record patient demographics accurately with correct spelling/punctuation.
• Schedule/reschedule/cancel appointments per provider preferences.
• Input patient information in the Electronic Medical Records system.

Skills

Customer service

Phone etiquette

Attention to detail

Communication skills

Data entry

English grammar/spelling

HIPAA knowledge (preferred)

Education

High school diploma or equivalent

Associates degree or some college coursework in Business or Healthcare Administration (preferred)

Tools

Electronic Medical Records system

Job description

Medical Receptionist (Full-time) at Broadway Location in Boulder, CO

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Job Description

You're More Than a Front Desk. You're the Face of Our Practice.

From welcoming patients to answering phones and coordinating appointments, you'll help create a positive experience for every patient. If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

About Boulder Medical Center:

Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 90 providers and 325 team members serving patients across Boulder, Louisville, Longmont, and Erie. Since 1949, we've remained committed to delivering high-quality, patient-centered care to our communities.

About the Role:

BMC is seeking customer service-oriented candidates to join our Medical Receptionist team, known internally as Patient Access Associates.

As a Medical Receptionist, you'll be one of the first people patients interact with. You'll answer phones, check patients in and out, schedule appointments, assist patients throughout their visits, and support clinical teams behind the scenes. Your attention to detail and commitment to service will help create an exceptional patient experience.

Schedule & Location:

• Full-time, benefit-eligible position (40 hours/week)
• Monday-Friday
• Broadway Clinic: 2750 Broadway St., Boulder, CO 80304

Specialty Opportunities:

Medical Receptionists may support one of several specialty practices at our Broadway clinic, including:

• Internal Medicine

Job Perks:

• Full-time employees are eligible for medical / dental / vision, company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, voluntary benefits, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Experience and Skills

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.), involving public contact required. Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour

This position will be posted for a minimum of three days, subsequently until filled.

Location:

• Boulder, CO.

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
• A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
• A person who was discharged or released from active duty because of a service‑connected disability.
• A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed Forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll‑free, at 1-866-4-USA-DOL.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

• Male
• Female
• I Decline To Answer
• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in the black racial groups of Africa.
• (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran