Behavioral Health Receptionist

Community Reach Center; Colorado; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

401K with match

Wellness program

Health insurance reimbursement

Medical, dental, and vision insurance

Internal trainings

Shift differential pay

Bilingual stipend

EAP for mental health

Cross-licensure sponsorship

Healthy work life balance

Tuition reimbursement

Loan forgiveness options

Job summary

Community Reach Center is seeking a Behavioral Health Receptionist to join the Front Office Operations Division. The role acts as the face of the organization, delivering excellent customer service to patients and staff with a focus on compassion and efficiency.

Responsibilities include scheduling, data gathering, and maintaining the EMR system while ensuring HIPAA compliance. A positive, patient-centered approach is essential and coordination with the Front Office Manager may occur.

Qualifications

• High School diploma or equivalent is required.
• 2+ years of experience in a similar administrative role is required.
• Communication, organization, time management and clinical skills.
• Professional and caring telephone etiquette.
• Bilingual Spanish strongly preferred

Responsibilities

• Professionally and compassionately handles and resolves consumer concerns.
• Provides service to consumers face-to-face, by phone, or electronically.
• Gathers consumer information and schedules initial and follow-up appointments via EMR.
• Educates and documents interactions with patients while HIPAA compliant.
• Supports scheduling, payment collection, inbound/outbound calls, and internal staff requests.
• Prepares routing correspondence for patients and manages the office and lobby.
• Monitors and orders office supplies and coordinates maintenance.
• Ensures PHI is scanned into the Electronic Health Record.

Skills

Communication

Organization

Time management

Clinical skills

Telephone etiquette

Bilingual Spanish

Education

High School diploma

2+ years admin experience

Job description

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes?Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

At Community Reach Center, we prioritize an exceptional employee experience. We know that it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members.

The Perks –

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

About the role:

The Behavioral Health Receptionist (“Receptionist”) is an integral member of Community Reach Center’s Front Office Operations Division. The Receptionist works in a high performance, consumer-focused team environment and is the “face” of the organization. The Receptionist provides excellent customer services for all patients and internal staff. Additionally, the Receptionist will have other duties and responsibilities as determined from time to time by the Front Office Manager.

Essential Functions:

• Professionally and compassionately handles and resolves consumer concerns.
• Thoughtfully provides service to consumers either by face to face, telephone, or electronically presenting a positive image for the agency.
• Thoroughly and efficiently gathers consumer information, schedules initial and follow-up appointments with doctors and therapists through an EMR system.
• Educates and documents interactions with patients while following HIPAA regulations.
• Responds promptly and provides quality service and support in a variety of areas including but not limited to scheduling, payment collection, inbound and outbound customer service calls, and internal staff requests through designated task request process.
• Assists with request for information, projects, and reporting as needed.
• Prepares routing correspondence to be sent to patients in a timely manner.
• Manages the general office and lobby including ordering supplies, placing maintenance calls, cleaning, and repairs.
• Distributes incoming mail and fax communications and meter outgoing mail.
• Follow up on patient interactions and provide feedback on the efficiency of the services process.
• Conducts agency business and engages both internal and external clients in a professional, collaborative manner that reinforces person centered practices.
• Monitor, maintaining and ordering of supplies for office.
• Assures that consumer’s external Protected Health Information and other records are scanned and integrated into the consumer’s Electronic Health Record.
• Determines which groups, batches, and/or sheets are incorrect or may have problems; corrects errors and/or problem solves with supervisor to correct issues.

Qualifications:

• High School diploma or equivalent is required
• 2+ years of experience in a similar administrative role is required
• Communication, organization, time management and clinical skills.
• Professional and caring telephone etiquette.
• Bilingual Spanish strongly preferred

Schedule:

M-Th 7:45a - 6:15pm availability and Friday 7:45a - 5pm

Pay Information:

Starting Pay Range: $23.50-$28.00 per hour

Eligible for $250/month Bilingual Stipend

Accepting Applications on an on-going basis

So—what do you think?

If you’ve come this far, we’re eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely.

At Community Reach Center, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health outcomes for our consumers & employees.

Community Mental Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Community Reach Center’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.