Medical Receptionist - Full Time

Therapy Partners Group; Oxnard (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Two Trees Physical Therapy & Wellness, part of Therapy Partners Group, seeks a full-time Medical Receptionist at the Oxnard clinic. The role involves front desk duties, scheduling, and patient coordination to support orthopedic care in Ventura County.

Ideal candidates are bilingual in English and Spanish, with strong customer service, HIPAA compliance, and multi-tasking skills. Schedule includes Mon-Fri with occasional coverage at other clinics.

Qualifications

• Education: High School diploma or equivalent (Must be 18+)
• Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Front office experience in a physical therapy office is a plus.
• Bilingual in English & Spanish required.

Responsibilities

• Greets patients and maintains a friendly, welcoming relationship with patient care coordinators and external connections.
• Clearly communicates with all staff in a friendly and courteous manner.
• Answers phones and greets patients professionally; returns voicemails the same day; maintain a high call-answer rate (>85%).
• Adheres to HIPAA Policies and Procedures of Therapy Partners Group.
• Escalates patient issues to local Clinical leadership and Regional Front Office management.
• Schedules initial evaluations and follow-up visits through the plan of care.

Skills

Microsoft Office

Customer service

Active listening

Confidentiality

Team player

Multitasking

Scheduling

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Raintree PMS

Job description

Starting Hourly: $20.00+ per hour depending on experience

Two Trees Physical Therapy & Wellness, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Ventura County and surrounding communities for 10 years.

We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Statham Blvd location who will provide occassional coverage to our other clinics.

General schedule for the Statham Blvd/Oxnard clinic: Mondays/Wednesdays 10:00am - 6:30pm, Tuesdays/Thursdays 9:00am - 5:00pm, Fridays 8:0am - 4:30pm (subject to change when assisting at other clinics)

*Bilingual in English & Spanish required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient's initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Front office experience in a physical therapy office is a plus.

Physical Requirements and Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.