Medical Receptionist - Full Time

Therapy Partners Group; Las Vegas (NV); On-site; Full time

Job summary

An established industry player in outpatient orthopedics is seeking a full-time Medical Receptionist to join their dedicated team in Las Vegas. This role is vital in creating a welcoming atmosphere for patients and supporting the front office operations. You will be responsible for greeting patients, managing phone calls, and scheduling appointments, all while ensuring adherence to HIPAA policies. Ideal candidates will possess strong customer service skills, be proficient in Microsoft Office, and have a passion for helping others. If you're looking to make a difference in a supportive environment, this opportunity is perfect for you.

Qualifications

• High School diploma required; must be 18+. Strong customer service and relationship-building skills.
• Experience with Practice Management Systems and patient scheduling is preferred.

Responsibilities

• Greet patients warmly and maintain a friendly relationship with all staff.
• Answer phones, schedule patient evaluations, and maintain HIPAA compliance.

Skills

Customer Service Skills

Active Listening

Multi-tasking

Relationship Building

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Starting Hourly: $14.50 - $15.50 per hour depending on medical front office experience and/or bilingual in English & Spanish

Smith Therapy Partners has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.

Currently, we are looking for a full-time Medical Receptionist for our 955 W Craig Rd location in Las Vegas.

Schedule needed: Monday - Friday 8:00am - 4:00pm

*Bilingual in English & Spanish preferred but not required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow-up visits through plan of care.

MINIMUM POSITION REQUIREMENTS
Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a plus.
• Possess strong relationship-building and customer service skills.
• Ability to maintain confidential documents.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receive feedback objectively.
• Possess strong team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

Education and Experience
Education: High School diploma or equivalent (Must be 18+).
Experience: Practice Management System knowledge, patient scheduling capabilities, and insurance plan understanding.
Physical Requirements and Working Conditions
Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports. No travel is required.