Medical Receptionist - Full Time

Therapy Partners Group; Henderson (NV); On-site; Full time

Job summary

A leading healthcare provider in Henderson is seeking a full-time Medical Receptionist to join their team. The ideal candidate will have strong customer service skills, experience with patient scheduling, and a friendly demeanor. Responsibilities include greeting patients, answering phones, and maintaining confidentiality. Bilingual candidates are preferred. Join a dedicated team focused on delivering high-quality care to the community.

Qualifications

• Bilingual in English & Spanish preferred.
• Experience with Practice Management Systems and patient scheduling.

Responsibilities

• Greets patients warmly and maintains a friendly relationship.
• Responsible for answering phones and greeting patients professionally.
• Schedules patient evaluations and follow-up visits.

Skills

Customer Service

Active Listening

Relationship Building

Education

High School Diploma

Tools

Microsoft Office

Raintree PMS

Job description

Starting Hourly: $14.50 - $15.50 per hour depending on Medical Receptionist experience

Smith Therapy Partners has been the premier provider for outpatient orthopedics servingLas Vegas, Henderson,and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapistswhoare honored and delighted to help patients reach their goals.

Currently, we are looking for a full time Medical Receptionist for our Wigwam Pkwy location in Henderson.

Schedule needed: Monday - Friday 7:30 am - 3:30 pm

*Bilingual in English & Spanish is preferred but not required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS
Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience
Education: High School diploma or equivalent (Must be 18+)
Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.
Physical Requirements and Working Conditions
Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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