Front Desk Representative

SAHARA Las Vegas; Las Vegas (NV); On-site; Full time

Job summary

Join a dynamic team at an established industry player in the hospitality sector, where you will play a crucial role in ensuring guest satisfaction. This position focuses on providing a welcoming atmosphere during check-in and checkout, while also assisting guests with their needs throughout their stay. With a commitment to excellence, you will be part of a collaborative environment that values professionalism and attention to detail. If you have a passion for hospitality and a desire to create memorable experiences for guests, this role offers an exciting opportunity to thrive in a vibrant and fast-paced setting.

Qualifications

• 1-2 years of experience in a similar role preferred.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Ensure complete guest satisfaction during check-in and checkout.
• Maintain knowledge of hotel offerings, services, and local events.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Teamwork

Education

High School Diploma or equivalent

Tools

Opera

GoConcierge

Hotsos

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Hourly rate starts at $17.50 plus commission (after 90 days goes up to $18.00).

Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, through check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Job Focus:

Focus is on, but not limited to the following:

1. Check guests in and out of the hotel in a confident, professional and friendly manner.
2. Complete all checklist items for the appropriate shift.
3. Review special requests/needs and assist with the pre-blocking of rooms/suites.
4. Maintain complete knowledge of:

• All hotel offerings, services and hours of operation.
• All hotel restaurant food concepts, menus, dress codes and ambiance.
• All hotel day/nightlife concepts, menus, dress codes and ambiance.
• All hotel room types/names, layouts, amenities and locations.
• All hotel room rates, special packages and promotions.
• Daily arrival & departure lists.
• Scheduled daily group activities, names and locations of meeting/banquet rooms.
• Local events, attractions, holiday schedules.

Performs various administrative tasks assigned by Sr. Hotel Ops Manager and Hotel Ops Managers.

DESIRED QUALIFICATIONS:

• One (1) or Two (2) or more years of experience in a similar role preferred.
• VIP, Front Desk, Hotel experience desired.
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired.
• High School Diploma or equivalent is required.
• Must have the ability to effectively communicate in English, both written and verbal forms.
• A professional demeanor and attire is to be maintained at all times.
• Must have strong interpersonal and organizational skills.
• Must have an outgoing personality and possess strong attention to detail skills.
• Consistently offer professional, friendly and engaging service.
• Must be able to perform and strive in a team environment.
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership.
• An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Hotsos, Microsoft Word, Excel & Outlook is preferred.