Medical Receptionist, Admissions

University of Maryland Medical System; Towson (MD); On-site; Full time

Job summary

Join a leading healthcare institution as a Patient Access Representative, where you'll ensure excellent customer service and assist patients through the financial clearance process. This role involves scheduling, registration, and providing essential information to patients and families. With a focus on interpersonal skills and customer service excellence, you'll be a vital part of the care team in a supportive environment.

Qualifications

• At least 1 year of clerical, customer service, or receptionist experience, preferably in healthcare.

Responsibilities

• Serves as the first point of contact for patients and visitors.
• Verifies patient and insurance demographics and provides cost estimates.
• Educates patients about insurance coverage and billing procedures.

Skills

Customer Service

Interpersonal Skills

Education

High school diploma or equivalent (GED)

Job description

2 days ago Be among the first 25 applicants

Company Description
When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

Job Description

Schedule: Monday 3p-11:00p and every Friday 3p-7p

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care. Provides education to the patient and family regarding the financial clearance process, and offers information regarding estimated costs of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions across multiple clinics and registration areas within the institution.

Principal Responsibilities and Tasks

• Serves as the first point of contact for patients and visitors, ensuring excellent customer service in a manner that addresses patient anxiety and unknowns.
• Focuses on interpersonal skills, data collection, assessing situations, and developing solutions to achieve customer service excellence while ensuring hospital financial viability.
• Verifies patient and insurance demographics, benefits, and coverage; provides cost estimates; secures pre-certifications and pre-notifications; collects co-pays and deposits; and offers financial assistance information.
• Provides wayfinding assistance to all clinics and ensures patients are navigated safely and efficiently.
• Maintains knowledge of registration requirements to ensure timely and accurate reporting and billing; obtains signatures and performs clerical duties as necessary.
• Educates patients about insurance coverage and billing procedures, resolving coverage issues collaboratively with staff and patients.
• Ensures accuracy and completeness of paperwork prior to admissions; contacts physicians or clinical staff to resolve incomplete registration paperwork.
• Maintains scheduling templates for outpatient providers, ensuring proper utilization.
• Coordinates with Care Management and Social Work departments to ensure reimbursement information and pre-admission requirements are met.
• Assists in training new Admitting staff by demonstrating departmental processes and procedures.

Qualifications

• High school diploma or equivalent (GED) required.
• Certification/memberships in organizations like AAHAM, NAHAM preferred.
• At least 1 year of clerical, customer service, or receptionist experience, preferably in healthcare; 2 years preferred.

Additional Information

All information will be kept confidential per EEO guidelines.

Compensation: Pay Range: $17.03-$20.77

Review the 2024-2025 UMMS Benefits Guide