Medical Receptionist II Family Physicians East-Fayetteville

Trinity Health; Davenport (IA); On-site; Full time

Job summary

A leading healthcare provider in Davenport is seeking a receptionist to support office operations and deliver quality patient care. The role involves managing phone communications, maintaining patient confidentiality, and collaborating with staff to streamline operations. Ideal candidates will have strong communication skills, a high school diploma, and experience in a similar role. The position offers a supportive work environment with opportunities for remote work post-training.

Qualifications

• 1-2 years' experience preferred.
• Participating in ongoing education to maintain skills.

Responsibilities

• Handling incoming and outgoing phone calls.
• Maintaining confidentiality of patients and employees.
• Exhibiting professional manners and tact.

Skills

Communication

Customer service orientation

Interpersonal skills

Education

High school diploma or equivalent

Business or secretarial training

Tools

PC software

Multi-line phones

Office equipment

Job description

Employment Type:

Full time

Shift:

Description:

• Mission Statement: We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes.
• Core Values: In the spirit of good stewardship, we heal by practicing justice in fostering right relationships to promote the common good, reverence in honoring the dignity of every person, excellence in expecting the best of ourselves and others, and integrity in being faithful to who we say we are.

Position Summary:

The receptionist supports office operations, working independently and with other staff to provide efficient, cost-effective, quality patient care.

Responsibilities include but are not limited to:

• Promoting a healthy work environment
• Collaborating with CNY Family Group
• Reviewing CCDs for CNY Family Group and routing to appropriate team members
• Communicating regularly with management about goals, needs, and concerns
• Handling incoming and outgoing phone calls
• Scanning and faxing documentation

General Performance Criteria:

• Performing critical functions to streamline patient experience
• Ensuring schedule accuracy based on provider preferences and standards
• Meeting performance measures and completing job functions on time
• Collaborating effectively with staff and management

Communication:

• Maintaining confidentiality of patients, families, employees, and service-specific information
• Answering and routing calls professionally
• Using appropriate diction and grammar in conversations

Customer Service:

• Exhibiting professional manners and tact
• Remaining courteous and calm during interruptions
• Adhering to hospital confidentiality policies

Service Specific Skills:

• Distributing messages, packages, and supplies appropriately
• Managing daily operations of specific services or environments
• Maintaining a safe and secure environment

Equipment:

• Operating PC terminals, telephones, copiers, email, and fax machines proficiently

Education, Training, Experience, Certification and Licensure:

• High school diploma or equivalent; business or secretarial training a plus
• One to two years' experience preferred
• Participating in ongoing education to maintain skills

Special Equipment, Skills, or Other Requirements:

• Proficiency with multi-line phones, PC software, office equipment
• Strong communication and interpersonal skills
• Customer service orientation

Work Environment and Hazards:

Office setting; remote work possible after training, depending on office needs and productivity.

Physical Demands:

Light work involving standing, walking, sitting, and lifting.

Work Contact Group:

All services, employees, medical staff, patients, visitors, and regulatory agencies.

Supervised By:

Manager or Coordinator

Pay Range:

$17.75-$23.60, based on experience, skills, education, and location.

Additional:

Our commitment to diversity and inclusion emphasizes equal opportunity employment, respecting all protected statuses.