Medical Receptionist, Family Medicine

Yale NewHaven Health; Westerly (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider seeks a dedicated Administrative Associate to enhance patient experiences and streamline front desk operations. In this vital role, you will coordinate patient care by managing appointments, answering calls, and maintaining medical records, ensuring every patient feels valued and cared for. This position offers a chance to work in a collaborative environment focused on quality service and patient-centered care. If you have a passion for healthcare and excellent organizational skills, this opportunity is perfect for you to make a meaningful impact in the lives of patients and their families.

Qualifications

• 1 year of administrative healthcare experience or 2 years of administrative office experience required.
• Excellent organizational and communication skills are essential.

Responsibilities

• Maintain appointment schedule and coordinate check-in process.
• Answer calls, assist callers, and manage messages accurately.
• Collect and reconcile payments within Epic as per policies.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Teamwork Skills

Multi-tasking

Education

High School degree or equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office Applications

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.

EEO/AA/Disability/Veteran

Responsibilities

1. Maintain appointment schedule template (alterations, deletions, additions).
2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
5. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
6. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
7. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
8. Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.
9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
10. Performs all other related/additional tasks as requested by physicians and/or management.
11. May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

EDUCATION
High School degree or equivalent required.

EXPERIENCE
1 year of administrative healthcare experience or 2 years of administrative office experience required.

SPECIAL SKILLS
Excellent organizational, communication, customer service, and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft office applications required. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID: 147541