Medical Receptionist - ENT Clinic

CCMC Cook Children's Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Medical Center is hiring a Medical Receptionist for the Ear Nose Throat Clinic. You will greet patients, manage the intake and checkout process, and support scheduling, registration, and billing with a focus on excellent communication and patient experience.

The role requires a High School diploma and customer service experience, plus the ability to adapt to staffing changes and varying patient volumes while learning insurance plans and medical terminology.

Qualifications

• High School graduate or equivalent required.
• Customer service experience required.
• Able to learn diversified insurance plans and medical terminology.

Responsibilities

• Greet patients and establish a friendly check-in/out encounter.
• Maintain patient flow and answer phones promptly and courteously.
• Schedule, register, bill and collect payments for clinic patients.
• Learn and understand insurance plans and medical terminology.

Skills

Interpersonal communication

Customer service

Phone etiquette

Education

High School diploma

Job description

Location: Dodson Medical Office Building Department: Ear Nose Throat Clinic Shift: First Shift (United States of America) Standard Weekly Hours: 40

Summary: The Medical Receptionist is responsible for greeting the patients and establishing a friendly and positive in-take and check out encounter for each patient’s visit requiring excellent communication skills and the ability to adapt to changes in both staffing levels and patient volumes. The receptionist is responsible for maintaining patient flow, answering phones promptly and courteously, scheduling, registering, billing and payment collection activities for clinic patients while following all applicable policies and procedures. They will successfully learn and understand diversified insurance plans and medical terminology.

Education & Experience: High School graduate or equivalent required. Customer service experience required.

Knowledge, Skills & Abilities: Exhibit good interpersonal and communication skills. Maturity to withstand pressure that may arise in relation to the public and physician.

About Us: Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment. Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.