Medical Receptionist - Dermatology

HealthPartners; Saint Louis Park (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Park Nicollet in Minnesota is hiring a Medical Receptionist for the Dermatology team. The role spans front desk and call center duties, greeting patients, collecting co-pays, scheduling referrals, and supporting clerical tasks to ensure smooth patient flow and timely care.

The position requires at least 6 months of related experience, strong communication, and proficiency with common office equipment and telephone systems.

Qualifications

• 6 months related experience in a medical or customer service setting.
• Accurate computer/keyboard skills and familiarity with EMR systems.
• Proficiency with telephone, headset, PC, printer, copier and fax devices.
• Knowledge of age-related growth and development principles for patient safety.
• Ability to collect co-pays and process referrals and scheduling.

Responsibilities

• Greet patients and verify information at front desk.
• Collect co-pays and schedule follow-up appointments and referrals.
• Support departmental clerical duties and ensure timely, courteous patient service.
• Handle incoming calls in a Call Center environment with high availability.
• Maintain quality standards and confidentiality in a fast-paced setting.

Skills

Typing accuracy

Verbal and written communication

Telephone etiquette

Customer service

Time management

Education

6 months related experience

Tools

Telephone system

Office equipment (printer/copier/fax)

Basic computer skills (EMR/Excel)

Job description

Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join our Dermatology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Work Schedule

Monday - Friday, 8:00am-4:30pm

Required Qualifications

• Education, Experience or Equivalent Combination:
  
  
  
  • 6 months related experience
  
  
  
  


• Licensure/ Registration/ Certification:
  
  
  
  • NA
  
  
  
  


• Knowledge, Skills, and Abilities:
  
  
  
  • Accurate computer/keyboarding skills required.
  
  
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  
  
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
  
  
  
  

Preferred Qualifications

• Education, Experience or Equivalent Combination:
  
  
  
  • Some medical background preferred.
  
  
  
  


• Licensure/ Registration/ Certification:
  
  
  
  • NA
  
  
  
  


• Knowledge, Skills, and Abilities:
  
  
  
  • Strong verbal and written communication skills
  
  
  • Human relations sensitivity and customer service skills
  
  
  • Listening and telephone etiquette skills
  
  
  • Medical terminology knowledge desirable
  
  
  • Comfort in asking patients for copays and race collection.
  
  
  • Ability to promote and maintain good patient relations and patient confidentiality.
  
  
  • Ability to work in a fast-paced and structured environment.
  
  
  • Ability to sit for long periods of time.
  
  
  • Ability to key for long periods of time.