Medical Receptionist - (Clinic)

WVU Medicine St. Joseph's Hospital; Buckhannon (WV); On-site; USD 19,000 - 26,000; Full time

Job summary

STJ St. Joseph's Hospital in Buckhannon, WV seeks a courteous medical office receptionist to greet patients, schedule appointments, and manage patient records with accuracy.

The role supports physicians and staff by maintaining charts, processing requests for records, and ensuring smooth day-to-day operations. Ideal candidates have high school education, a professional demeanor, and the ability to multitask in a fast-paced environment.

Qualifications

• High school education or equivalent.
• Prior medical office receptionist experience preferred.
• Greets patients and visitors courteously.
• Obtains consent for release of medical records.
• Schedules appointments based on diagnosis and other pertinent data.
• Prepares patient charts and indexes.
• Maintains office supplies.
• Enters patient demographics accurately.
• Transcribes and routes records promptly.
• Familiar with close of day procedures.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Obtains appropriate consent for release of medical records and documents in patient record, log or files/indexes.
• Takes referrals from physicians and physicians’ offices. Schedules appointments.
• Prepares patient charts and indexing knowledge.
• Maintains necessary office supplies.
• Enters patient demographics into computer and files accurately.
• Transcribes records to be sent to physicians.
• Follows close of day procedures.
• Assists in other areas as needed.

Skills

Office equipment

Verbal communication

Telephone triage

Multitasking

Attention to detail

Education

High school education or equivalent

Tools

Computers

Fax machines

Copiers

Phone system

Job description

In collaboration with the health care team, the incumbent performs secretarial duties as assigned while functioning as the focal communication source in the office.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High school education or equivalent.

Experience

PREFERRED QUALIFICATIONS

• Prior medical office receptionist experience.

CORE DUTIES AND RESPONSIBILITIES

• Greets patients and visitors in a prompt, courteous and helpful manner. Ensures the patient feels welcome.
• Obtains appropriate consent for release of medical records and documents in patient record, log or files/indexes.
• Takes referrals from physicians and physicians’ offices. Schedules appointments based on diagnosis and other pertinent data.
• Prepares patient charts. Appropriate knowledge of scanning and indexing.
• Responsible for maintaining the necessary supplies for the functioning of the office.
• Accurately enters patient demographic information into computer, files and records patient information accurately and timely.
• Transcription and other records received are placed into patient charts and/or sent to primary care physician or referring physician in a timely manner.
• Familiar with close of day policy and procedures.
• Assists in other areas of department and corporation as needed, completing other duties as assigned.

PHYSICAL REQUIREMENTS

• Sitting for long periods of time.

WORKING ENVIRONMENT

• Cognizant of environmental factors, infection control issues to maintain a clean safe and functional work environment.

Skills And Abilities

• Efficient in the operation of office equipment including computers, fax, copiers, and telecommunications systems.
• Must have excellent verbal communication skills.
• Ability to answer, prioritize and triage telephone calls calmly and professionally.
• Ability to manage multiple tasks simultaneously.
• Highly motivated, organized, and attentive to detail.
• Ability to work based on operational needs of the department.
• Possess ability to relay information, and deal tactfully and harmoniously with others.
• Basic computer skills required.

Additional Job Description

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Company

STJ St. Joseph's Hospital

Cost Center

8602 STJ General Surgery

Address

• 1 Amalia Drive
• Buckhannon
• West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.