UHC-Emergency Dept Unit Secretary Day shift-ED

United Hospital Center; Bridgeport (WV); On-site; USD 17,000 - 23,000; Full time

Job summary

UHC United Hospital Center in Bridgeport, WV is looking for a clerical/admissions professional to support the patient care department. The role includes greeting patients, initiating admissions, scheduling follow-ups, and coordinating transfers, with emphasis on accurate charting and interdepartmental communication.

The position requires a high school diploma and at least 1 year of administrative experience; completion of a Medical Assistant program or secretarial school is preferred.

Qualifications

• High School Diploma or equivalent required.
• Graduate of a Medical Assistant program or secretarial school preferred.
• 1 year of administrative or clerical experience preferred.

Responsibilities

• Greet and admit patients as they arrive and prepare ID bands and name tags.
• Answer phones promptly and route calls to appropriate staff.
• Coordinate and communicate transfer information between departments and facilities.
• Maintain patient records and department files for accurate documentation.
• Schedule follow-up appointments as requested by physician.
• Arrange transportation for patients as needed.
• Maintain stock levels of office supplies and ensure smooth department operations.

Skills

Basic computer knowledge

Microsoft Office

Excellent communication

Education

High School Diploma or equivalent

Medical Assistant program or secretarial school

Job description

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High School Diploma or equivalent.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• Graduate of a Medical Assistant program or secretarial school.

Experience

• One (1) year of administrative or clerical experience.

CORE DUTIES AND RESPONSIBILITIES

• Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
• Collects department mail and distributes appropriately.
• Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitates ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

PHYSICAL REQUIREMENTS

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

WORKING ENVIRONMENT

• Clinical environment.

Skills And Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Additional Job Description

6am-6:30pm

Scheduled Weekly Hours

36

Shift

Day (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

UHC United Hospital Center

Cost Center

51 UHC Nursing Emergency Services

Address

327 Medical Park Drive

Bridgeport

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.