Medical Receptionist - (Clinic)

WVU Medicine; United States; On-site; USD 24,000 - 38,000; Full time

Job summary

STJ St. Joseph’s Hospital is seeking a medical office receptionist to support daily operations in the health system. The role focuses on welcoming patients, processing referrals, scheduling appointments, and maintaining accurate patient records and demographics.

Responsibilities include handling consent for medical records, transcribing notes, stocking supplies, and assisting other department tasks as needed. Strong communication and multitasking are essential for success.

Qualifications

• High school education or equivalent.
• Prior medical office receptionist experience.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Obtains appropriate consent for release of medical records and documents in patient record, log or files/indexes.
• Takes referrals from physicians and physicians’ offices. Schedules appointments based on diagnosis and other pertinent data.
• Prepares patient charts. Knowledge of scanning and indexing.
• Maintains necessary supplies for the functioning of the office.
• Enters patient demographics into computer and files and records accurately.
• Transcribes and routes records to primary or referring physicians in a timely manner.
• Familiar with close of day policy and procedures.
• Assists in other areas of department and corporation as needed.

Skills

Office equipment operation

Verbal communication

Telephone triage

Multitasking

Detail oriented

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Below, you’ll find other important information about this position.

In collaboration with the health care team, the incumbent performs secretarial duties as assigned while functioning as the focal communication source in the office.

MINIMUM QUALIFICATIONS** :**

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school education or equivalent .

PREFERRED QUALIFICATIONS** :**

EXPERIENCE:

1. Prior medical office receptionist experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Greets patients and visitors in a prompt, courteous and helpful manner. Ensures the patient feels welcome.

2. Obtains appropriate consent for release of medical records and documents in patient record, log or files/indexes.

3. Takes referrals from physicians and physicians’ offices. Schedules appointments based on diagnosis and other pertinent data.

4. Prepares patient charts. Appropriate knowledge of scanning and indexing.

5. Responsible for maintaining the necessary supplies for the functioning of the office.

6. Accurately enters patient demographic information into computer, files and records patient information accurately and timely.

7. Transcription and other records received are placed into patient charts and/or sent to primary care physician or referring physician in a timely manner.

8. Familiar with close of day policy and procedures.

9. Assists in other areas of department andcorporation as needed, completing other duties as assigned.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting for long periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cognizant of environmental factors, infection control issues to maintain a clean safe and functional work environment.

SKILLS AND ABILITIES:

1. Efficient in the operation of office equipment including computers, fax, copiers, and telecommunications systems.

2. Must have excellent verbal communication skills.

3. Ability to answer, prioritize and triage telephone calls calmly and professionally.

4. Ability to manage multiple tasks simultaneously.

5. Highly motivated, organized, and attentive to detail.

6. Ability to work based on operational needs of the department.

7. Possess ability to relay information, and deal tactfully and harmoniously with others.

8. Basic computer skills required.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

STJ St. Joseph’s Hospital

Cost Center:

8602 STJ General Surgery

Address:

1 Amalia Drive

Buckhannon

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.