Unit Secretary

WVU Medicine; Summersville (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

SRMC Summersville Regional Medical Center in Summersville, West Virginia, is seeking a clerical/receptionist professional to support patient care through admissions, discharge processing, and robust communication with departments.

The role involves greeting patients, preparing identification materials, scheduling follow-ups, arranging transportation, and maintaining comprehensive patient records in a clinical environment.

Qualifications

• High School Diploma or equivalent is required.
• Graduate of a Medical Assistant program or secretarial school is preferred.
• One year of administrative or clerical experience is required.

Responsibilities

• Greet and admit patients on arrival; prepare patient ID bands and name tags.
• Coordinate and communicate transfer information for patient moves between facilities.
• Maintain department records and organize files for accurate documentation.
• Schedule follow-up appointments as requested by physicians.
• Arrange transportation for patients as needed.
• Answer phones promptly and direct calls to appropriate staff.
• Dispatch information for patient care and ensure timely intra- and interdepartmental communication.
• Maintain stock levels of office supplies and support clerical admissions/ discharges.

Skills

Excellent written and verbal comms

Knowledge of medical terminology

Basic computer use

Education

High School Diploma or equivalent

Graduate of a Medical Assistant program or secretarial school

Tools

Microsoft Office

Job description

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

Education, Certification, and/ or Licensure:

• High School Diploma or equivalent.

Preferred Qualifications

Education, Certification, and/ or Licensure:

• Graduate of a Medical Assistant program or secretarial school.

Experience

• One (1) year of administrative or clerical experience.

CORE DUTIES AND RESPONSIBILITIES

• Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
• Collects department mail and distributes appropriately.
• Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

PHYSICAL REQUIREMENTS

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

WORKING ENVIRONMENT

• Clinical environment.

Skills And Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Additional Job Description

• Scheduled Weekly Hours: 40
• Shift: Day (United States of America)
• Exempt/Non-Exempt: United States of America (Non-Exempt)
• Company: SRMC Summersville Regional Medical Center
• Cost Center: 8896 SRMC Oncology
• Address: 400 Fairview Heights Road
• Summersville
• West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.