UHC-Emergency Dept Unit Secretary Day shift-ED

WVU Medicine; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

UHC United Hospital Center in West Virginia seeks a clerical/reception staff member to support patient care operations. The role greets patients, admits them, handles communications, and coordinates transfers and records.

Responsibilities include scheduling follow-ups, arranging transportation, and maintaining supplies. Excellent communication and basic computer skills are essential.

Qualifications

• High School Diploma or equivalent is required.
• Graduate of a Medical Assistant program or secretarial school preferred.
• Minimum of 1 year administrative or clerical experience preferred.

Responsibilities

• Greet and admit patients upon arrival; prepare patient ID bands and name tags.
• Welcome visitors and assist with delivering items to patient rooms.
• Handle department mail and distribute appropriately.
• Communicate transfer information when patients move to another facility.
• Maintain stock levels of office supplies.
• Perform clerical admission and discharge functions.
• Schedule follow-up appointments as requested by physicians.
• Arrange transportation for patients as needed.
• Organize and maintain patient and department records; ensure documentation is complete.
• Fax copies of patient charts for transfers or follow-up care.
• Coordinate intradepartmental and interdepartmental communications.
• Answer phones promptly and forward to appropriate staff.
• Respond to patient call bells and dispatch appropriate personnel.
• Provide requested patient information to physicians and others per policy on Release of Patient Information.
• Coordinate timely transportation of patients within and between departments.
• Place consults with other services as needed.
• Maintain liaison with Dietary, Lab, Telemetry, and Video Monitoring to meet patient needs.

Skills

Basic computer knowledge

Medical terminology

Microsoft Office

Communication skills

Education

High School Diploma

Medical Assistant program graduate

Secretarial school graduate

Tools

Microsoft Office

Job description

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Graduate of a Medical Assistant program or secretarial school.
   EXPERIENCE:
2. One (1) year of administrative or clerical experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
2. Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
3. Collects department mail and distributes appropriately.
4. Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
5. Maintains stock levels of office supplies.
6. Responsible for clerical admission and discharge functions.
7. Schedules all follow-up appointments as requested by physician.
8. Arranges transportation for patient as necessary.
9. Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
10. Faxes copy of patient chart as needed for arranging transfer or follow up care.
11. Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
12. Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
13. Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
14. Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
15. Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
16. Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
17. Phones in consults to other services in a timely and accurate manner.
18. Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manual dexterity used in operating standard office equipment.
2. Prolonged periods of sitting.
3. May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Clinical environment.

SKILLS AND ABILITIES:

1. Basic computer knowledge and ability to operate standard office equipment.
2. Knowledge of medical terminology.
3. Proficient in Microsoft Office.
4. Excellent written and verbal communication skills.

Additional Job Description:

6am-6:30pm

Scheduled Weekly Hours:

36

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

UHC United Hospital Center

Cost Center:

51 UHC Nursing Emergency Services

Address:

327 Medical Park Drive

Bridgeport

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.