Medical Receptionist- Chinese speaking

FlexStaff; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

FlexStaff is hiring Medical Receptionists for our client, a leading primary care focused, multi-specialty medical group. Office locations are located throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Chinese language skills are required!

Please only apply if you speak fluent Chinese. As a Medical Receptionist, you are responsible for welcoming patients to the practice and providing exceptional customer service throughout the visit.

Qualifications

• Bilingual in English and Chinese required.
• High school diploma or equivalent.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability and patient safety.
• Adaptability to work in different offices and teams.
• Ability to work independently and in a team.
• Strong organizational skills with priority management.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors entering the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine eligibility and collect copays.
• Check-in patients and assist with paperwork when needed.
• Address questions about insurance benefits and escalate to Billing when appropriate.
• Verify patient information and update records as needed.
• Conduct follow-up reminder calls to patients as required.
• Answer phone calls and handle inquiries promptly and professionally.
• Assist patients in distress and respond to emergencies.
• Handle sensitive and confidential patient data appropriately.

Skills

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma

Job description

FlexStaff is hiring Medical Receptionists for our client, a leading primary care focused, multi-specialty medical group. Office locations are located throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Chinese language skills are required! Please only apply if you speak fluent Chinese.

Here, you will have opportunities for professional growth and development and competitive salary and benefits package including a 401k with company match.

Job Summary:

As aMedical Receptionist, you are responsible for welcoming patients to the practice and providing exceptional customer service throughout the visit.

Key Responsibilities:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and elevate questions to Billing Team when appropriate.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.

Qualifications:

• Bilingual in English and Chinese required.
• High school diploma or equivalent preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.