Medical Receptionist- Chinese speaking

Northwell Health; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k with Company Match

Job summary

FlexStaff is hiring a Medical Receptionist for our client, a leading primary care focused, multi-specialty medical group. Offices are located throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Chinese language skills required; fluent Chinese speakers only.

You will greet patients, schedule appointments, collect copays, verify information, and maintain patient records with confidentiality.

Qualifications

• Bilingual in English and Chinese required.
• High school diploma or equivalent preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.

Skills

Bilingual: English & Chinese

Communication skills

Organizational skills

Teamwork

Adaptability

Attention to detail

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR system familiarity

Job description

FlexStaff is hiring Medical Receptionists for our client, aleading primary care focused, multi-specialty medical group. Office locations are located throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Chinese language skills are required! Please only apply if you speak fluent Chinese.

Here, you will have opportunities for professional growth and development and competitive salary and benefits package401k with Company Match

Job Summary:

As aMedical Receptionist, you are responsible for welcoming patients to the practice and providing exceptional customer service throughout the visit.

Key Responsibilities:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalat questions to Billing Team when appropriate.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.

Qualifications:

• Bilingual in English and Chinese required.
• High school diploma or equivalent preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.