Medical Receptionist - Children's Health Center

MultiCare Health System; Washington, Tacoma (District of Columbia, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a mission-driven organization dedicated to children's health, where you will be the first point of contact for families seeking care. As a Medical Receptionist, you will play a vital role in providing excellent customer service, assisting with scheduling, and ensuring a smooth office operation. This position offers the opportunity to work in a supportive environment recognized for its commitment to quality care and innovation. If you are passionate about making a difference in the lives of children and their families, this role is perfect for you.

Qualifications

• Minimum one year of clerical and/or receptionist experience.
• Degree or relevant certification may substitute experience.

Responsibilities

• Greet patients and assist families with scheduling and registration.
• Perform charge entry, payment posting, and cash reconciliation.

Skills

Customer Service

Clerical Skills

Office Procedures

Education

Medical Office Assistant Certification

High School Diploma

Tools

Basic Office Equipment

Job description

Where Kids and Families are Always First

MultiCare Mary Bridge Children's Hospital is the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington's South Sound Region dedicated to comprehensive health services for children and adolescents. Our vision is to be the highest quality and safest place for children to receive care, where every child has a medical home and is supported by nationally recognized services and expertise.

Mary Bridge Children's multi-disciplinary approach includes pediatric experts for emergency services, inpatient care, and outpatient specialty clinics, all focusing on children and their unique needs. We are regularly recognized as a 'Top Children's Hospital' by The Leapfrog Group, an independent hospital rating organization.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday Clinic Hours

Position Summary

The Medical Receptionist serves as the first in-person contact for patients at the practice. Responsibilities include greeting patients, answering phones, assisting families, scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation, and operating basic office equipment. This is an intermediate role requiring excellent customer service skills, discretion, good judgment, professionalism, and a clear phone voice. Internal and external contacts include patients, families, co-workers, physicians, and the public.

Requirements

• Post-high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant certification (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may substitute experience

Why Mary Bridge Children's?

• Mission-driven: Partnering for healing and a healthy future for our patients and communities
• Award-winning: Named 'Top Children's Hospital' for five years by Leapfrog; physicians listed among 'Top Doctors' by Seattle Magazine, Seattle Met, and Tacoma News Tribune
• Growing: New pediatric hospital and medical office building opening in 2026
• Leading research: MultiCare Institute for Research & Innovation collaborates with pediatric providers on groundbreaking research and clinical trials
• Employee-centric: Ranked among