Medical Receptionist Chandler

Dignity Health; Chandler (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Medical Receptionist, where you will be the first point of contact for patients. In this pivotal role, you will greet and register patients, manage appointment scheduling, and ensure a seamless flow of information. Your contributions will support a team dedicated to innovative clinical care and community health. This position offers a dynamic work environment with opportunities for personal and professional growth, along with a comprehensive benefits package including health, dental, and vision coverage. If you're passionate about making a difference in healthcare, this role is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid vacation

Adoption assistance

Education Benefit program

Qualifications

• Basic computer skills and customer service experience are essential.
• Previous medical office or insurance experience is preferred.

Responsibilities

• Greet, register, and schedule patient appointments effectively.
• Verify insurance eligibility and collect necessary financial information.
• Maintain a positive customer service atmosphere in reception areas.

Skills

Basic computer skills

Customer service skills

Analytical skills

Bi-lingual skills

Education

High School Diploma / GED

Tools

IDX

Multi-line phones

Fax/copy machines

Job description

Overview

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. For the health of our community, we are proud to announce that we are a tobacco-free campus.

Responsibilities

The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for greeting, registering, and scheduling patient appointments. Responsibilities include:

1. Verifying insurance eligibility and benefits.
2. Collecting co-payments and obtaining routine financial information from various sources to obtain payment plan arrangements and Medicare coverage.
3. Answering the phone and acting as a primary source of information to patients in the waiting area.
4. Obtaining complex financial information regarding patients from various sources to obtain payment plan agreements, charity care, Medicare coverage, and alternative financing, and verifying coverage.
5. May obtain prior authorizations for office visits and/or testing.
6. May enter charge entry data as required.
7. Performing various clerical duties including maintaining departmental deposit logs, preparing routine schedules and reports, and utilizing analytical skills necessary to maintain provider schedules.
8. Ensuring a positive customer service atmosphere and interactions in reception areas.
9. Coordinating patient movement and reporting problems or irregularities.
10. Working knowledge of multi-line phones and computers, fax/copy machines.
11. Preparing registration documents and ensuring the accuracy of pertinent patient information.
12. Completing full patient registration in IDX when registering new patients and ensuring all patient information is updated and current.
13. Providing support services to patients and medical staff.
14. Complying with all HIPAA requirements regarding patient confidentiality and patient medical records.
15. Establishing and maintaining effective working relationships with patients, employees, and the physician staff.
16. Sorting and filing materials.
17. Obtaining authorization for office visits.

Dignity Health now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, and adoption assistance.

Qualifications

MINIMUM

Basic computer skills required.

PREFERRED

High School Diploma / GED.

Previous medical office and/or insurance experience.

Bi-lingual skills.

Pay Range

$18.00 - $20.38 /hour

We are an equal opportunity/affirmative action employer.