Medical Receptionist Float (Bilingual, Spanish/English)

Georgia-Spine-and-Orthopaedics-1; Atlanta (GA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Mileage reimbursement

Travel stipends

Job summary

Georgia Spine & Orthopaedics is seeking a friendly Medical Receptionist to join our Atlanta team. The role involves greeting patients, check-in/out, answering phones, and coordinating between clinics as needed.

The ideal candidate is bilingual, willing to travel between locations, and thrives in a collaborative environment. You will work with the Office Manager to support smooth patient flow and billing processes.

Qualifications

• Candidates must have medical experience.
• Bi-lingual capability is required.
• Familiarity with medical terminology or ability to learn quickly.
• Travel between clinic locations is required.

Responsibilities

• Greet patients, check in and out, and answer phones.
• Schedule appointments with correct provider, time, and location.
• Verify insurance eligibility and collect co-pays when appropriate.
• Maintain notes with actions and next steps for resolution.
• Support office manager and team to improve patient flow and reduce complaints.
• Reconcile daily appointments and assist with billing-related tasks.

Skills

Bi-lingual

Medical terminology

Travel is required

Job description

Description

Georgia Spine & Orthopaedics is a comprehensive spine and orthopedics care provider in Georgia. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Dalton, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.

We are growing and seeking an enthusiastic Medical Receptionist float to join our Atlanta team!

Our ideal candidate is bilingual, willing to travel between clinics, has a strong desire to help others, and works well on a team.

The Medical Receptionist serves as the first point of contact with each of our customers. This position includes greeting patients, checking in and out, and answering phones. It reports directly to the office manager of the assigned location.

Medical Receptionist Responsibilities

• Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
• Ability to answer general questions for patients, such as:
  • Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect).
  • Driving directions to locations.
  • Appropriate fax numbers for sending patient information.
• Obtaining correct and up-to-date information on all patients at the time of scheduling and confirming information at the time of registration.
• Ensure all co-payments and outstanding balances are collected at the time of registration.
• Facilitate calls to the appropriate venue.
• Verify insurance for eligibility and confirm that the necessary authorization for procedures has been obtained.
• Scrubbing/prepping all assigned charts on scheduled days.
• Check to see if registration has been updated (should be updated every 3 months).
• Check to see if your medical history has been updated (should be updated at least once every calendar year).
• Make sure insurance eligibility has been verified.
• Check for BALANCES and confirm if they need to be collected.
• Communicate in notes the information that needs to be collected on patients at the time of registration.
• If the patient is new, have a packet ready for them to complete upon arrival, including any other pertinent information.
• Maintain good client relations and provide excellent customer service to our patients.
• Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
• Conduct the research necessary to resolve issues with customers without having to elevate for additional guidance.
• Display critical thinking skills in interactions with others.
• Utilize effective listening, verbal, and written communication skills when working with others.
• Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
• Document in the notes section of every account when any action is taken, indicating the action, and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
• Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
• Other duties as assigned or requested.

Requirements

Candidates must meet the following requirements to be considered:

• Medical Experience
• Bi-lingual
• Medical terminology or the aptitude to learn
• Travel is required

Medical Receptionist Benefits and Perks

• A great benefits package includes medical, dental, vision, and multiple add-on options.
• Paid time off
• Paid holidays
• Mileage reimbursement and travel stipends are available