Medical Receptionist (Bilingual)

Night Watch Urgent Care, LLC; Falls Church (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in urgent care is seeking a dedicated Medical Receptionist to enhance patient experiences. In this dynamic role, you'll be the first point of contact, providing exceptional customer service and administrative support. Your responsibilities will include greeting patients, managing registrations, and coordinating with healthcare staff to ensure smooth operations. This full-time position offers a chance to thrive in a supportive environment while making a meaningful impact on patient care. If you are passionate about delivering outstanding service and enjoy working in a fast-paced healthcare setting, this opportunity is perfect for you.

Benefits

401(k)

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Qualifications

• High school diploma required; healthcare administration training preferred.
• 1 year of customer service experience in a healthcare setting is advantageous.

Responsibilities

• Greet patients warmly and ensure a welcoming atmosphere.
• Register patients and maintain confidentiality of records in compliance with HIPAA.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Problem Solving

Knowledge of Medical Terminology

Bilingual (Spanish)

Education

High School Diploma or Equivalent

Training in Healthcare Administration

Tools

Electronic Medical Records (EMR) Systems

Microsoft Office Suite

Scheduling Software

Job description

Join to apply for the Medical Receptionist (Bilingual) role at Night Watch Pediatric and Adult Urgent Care

Night Watch Pediatric and Adult Urgent Care provided pay range

This range is provided by Night Watch Pediatric and Adult Urgent Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $19.00/hr

About the Job

As the Front Desk Receptionist in our pediatric and adult urgent care facility, you will serve as the first point of contact for patients, families, and visitors. Your primary responsibility will be to ensure a smooth and efficient patient experience by providing exceptional customer service and administrative support.

Key Responsibilities

• Greeting patients and families warmly as they arrive at the urgent care facility, ensuring a welcoming and friendly atmosphere.
• Registering patients by collecting and verifying demographic and insurance information accurately and efficiently.
• Answering phone calls and responding to inquiries from patients, families, and referring providers in a professional and courteous manner.
• Triaging patient inquiries and directing them to the appropriate healthcare provider or department as needed.
• Collecting payments, processing insurance claims, and explaining financial policies and procedures to patients and families.
• Maintaining patient records and ensuring confidentiality of all patient information in compliance with HIPAA regulations.
• Coordinating with nursing and medical staff to facilitate patient flow and optimize clinic efficiency.
• Collaborating with other front desk staff and healthcare team members to ensure seamless coordination of patient care and administrative processes.
• Participating in training sessions and staying updated on clinic policies, procedures, and safety protocols.
• Contributing to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues.

Qualifications

• High school diploma or equivalent; additional education or training in healthcare administration is preferred.
• Previous experience in a medical office or healthcare setting, particularly in a front desk or customer service role, is advantageous.
• Strong interpersonal and communication skills with the ability to interact effectively with patients, families, and healthcare professionals.
• Proficiency in computer applications such as electronic medical records (EMR) systems, Microsoft Office suite, and scheduling software.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities efficiently.
• Ability to maintain composure and professionalism in fast-paced and stressful situations.
• Commitment to providing outstanding customer service and ensuring a positive experience for patients and families.
• Knowledge of medical terminology and insurance procedures is desirable but not required.

If you are enthusiastic about working in a pediatric urgent care setting and possess strong customer service and administrative skills, we invite you to apply for the Front Desk Receptionist position. Join our team in providing compassionate and efficient care to our young patients and their families.

Job Type

Full-time

Pay

$16.00 - $19.00 per hour

Expected hours

30-38 week

Location

Falls Church, Virginia

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Minimum Requirements

• Education: High school or equivalent (Required)
• Experience: Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Medical terminology: 1 year (Required)
• SPANISH (REQUIRED)

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care