Medical Receptionist/Assistant

Healix, LLC; Ellisville (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Healix, LLC is seeking a dedicated Medical Receptionist/Assistant for its St. Louis infusion center. The role involves delivering patient services, managing appointments, and ensuring smooth communication within a fast-paced environment. Ideal candidates will possess strong customer service skills and experience in medical office settings. Join a team committed to exceptional patient care in a welcoming, amenity-rich environment.

Qualifications

• 2 years’ experience in an Ambulatory Infusion or Medical Office setting preferred.
• Experience with medical verifications and authorizations.
• Ability to multi-task and manage priorities effectively.

Responsibilities

• Access referral/order information and input patient data into the proprietary EHR.
• Schedule patients and confirm appointments while managing insurance information.
• Communicate with insurance companies regarding verifications and authorizations.

Skills

Customer service

Time management

Organization

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

EHR or EMR software

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

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Healix Infusion Care is seeking a Medical Receptionist/Assistant to work alongside our nursing and market teams in an Ambulatory Infusion Center setting in St. Louis, Mo.

As a Medical Receptionist/Assistant at Healix Infusion Care, you'll have the opportunity to deliver patient services in a fast-paced, entrepreneurial setting. We use advanced technology to provide infusion care to our patients in a comfortable, med spa-like environment that truly puts the patient first.

At Healix Infusion Care, we understand that patient experience is critical to the success of our centers. That's why we've gone the extra mile to create retail locations that are warm, welcoming, and fully equipped with all the amenities our patients need to feel at ease. From nourishment bars with snacks and drinks to heated recliners, every detail has been carefully considered to ensure our patients' comfort and satisfaction.

Healix Infusion Care is a division of Healix, LLC, an industry leader with 35 years of experience supporting physician in-office infusion centers. You'll have the opportunity to be part of a team that is committed to providing the highest quality care to our patients. If you thrive in a fast-paced environment and are passionate about delivering excellent clinical care, then we encourage you to apply to join our team today.

Our company values professionals who possess a strong work ethic, ability to engage with and foster positive relationships with physicians, case managers, and other referral sources. Our team collaborates with local and corporate partners to drive our company core values to deliver exceptional care designed with patients in mind!

We are seeking candidates who will be committed to their work and are looking for a place to call home!

Job Title: Medical Receptionist/Assistant

Location: St. Louis, MO

Responsibilities

• Access referral/order information from community physicians via fax or email, contact patients to confirm location of services, and input patient and order data into our proprietary EHR.
• Schedule patients at Infusion center based on treatment duration and clinical staff schedules.
• Answer incoming calls, and relays patient request and questions to clinical staff, when necessary.
• Calls patients prior to appointment date to confirm appointment and time; update insurance information.
• Communicate patient financial responsibility to the patient and all applicable staff.
• Scan and file patient consents and other information into patient records.
• Assist with collection and posting of patient payments.
• Communicate effectively with insurance companies, providers, pharmacies, and patients regarding insurance verification, benefit coverage, prior authorizations, and payor guidelines.
• Verify patient eligibility and benefit coverage timely utilizing phone or online resources.
• Ensures all pertinent medical documentation is accurate and present prior to authorization submission in timely matter via payer specific portals and vendors.
• Follows up with pending authorizations on a regular basis to obtain the current status or to be informed of any action needed in order to obtain the authorization approval.
• Communicates any authorization denials to the appropriate staff.
• Ensure all necessary documentation, authorizations, and verifications are complete to ensure insurance billing can be completed effectively, prior to patient appointment.
• Exhibit and manage excellent turn-around time in order to ensure timely scheduling of patients.
• 2 years’ experience: Ambulatory Infusion or Medical Office background – preferred.
• EHR or EMR background; Prior experience with medical verifications, prior authorizations, and reimbursements
• Proficient in Microsoft office products: Outlook, Excel, Word, Powerpoint
• Ability to multi-task and self manage priorities
• Problem-solving skills
• Excellent customer service and verbal communication skills
• Excellent time management skills
• Excellent organizational skills
  
  

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the Company has facilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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