Dutch Speaking Customer Support for Virtual Assistant Department

Mercier Consultancy; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Mercier Consultancy is seeking a Dutch Speaking Customer Support Representative to join their Virtual Assistant Department. This pivotal position involves providing exceptional support to Dutch-speaking clients, ensuring a positive experience through effective communication and problem-solving. The role offers competitive pay, performance bonuses, and comprehensive benefits including relocation support.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (Flight, Transfer, and Hotel)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Qualifications

• Previous experience in customer support, ideally in a service-oriented role.
• Strong proficiency in Dutch and English, both written and verbal.
• Ability to manage multiple inquiries efficiently.

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat.
• Assist clients with questions regarding virtual assistant services.
• Document all customer interactions and resolutions in the CRM system.

Skills

Fluency in Dutch

Fluency in English

Communication Skills

Problem-Solving

Attention to Detail

Organizational Skills

Tools

CRM Systems

Job description

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Support Representative in our Virtual Assistant Department! In this vital role, you will provide outstanding support to our Dutch-speaking clients who utilize our virtual assistant services. Your ability to communicate effectively and address client inquiries will be essential in ensuring a positive experience for our customers.

This position is ideal for individuals who are passionate about delivering exceptional customer service and thrive in a dynamic team environment. Join us in helping clients achieve their goals with the support of our virtual assistants!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist clients with questions regarding our virtual assistant services and features
• Accurately document all customer interactions and resolutions in our CRM system
• Collaboration with internal teams to resolve client issues and enhance service delivery
• Provide insights and guidance on utilizing our virtual assistants effectively
• Gather client feedback to support service improvements
• Engage in continuous learning to stay updated on service offerings

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally in a service-oriented role
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational abilities
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a busy environment
• Familiarity with customer support tools and CRM systems

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...