Medical Receptionist / Administrative Support

Integrated Health of Southern Illinois; Harrisburg (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Integrated Health of Southern Illinois is seeking a Medical Receptionist / Administrative Support to manage front desk operations, greet patients, assist with check-in/check-out, and maintain a professional environment.

The role shares front desk coverage with another receptionist and may involve CSR/administrative tasks during non-front-desk hours, with a focus on patient experience and teamwork.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of medical receptionist or healthcare administrative experience preferred.
• Customer service experience in a healthcare setting preferred.
• Proficiency in Microsoft Word and Excel.
• Experience with Electronic Health Records (EHR) preferred.

Responsibilities

• Greet and assist patients and visitors professionally at the front desk.
• Verify and update patient demographic information at each visit.
• Collect co-payments or balances owed.
• Schedule follow-up appointments as needed.
• Obtain patient authorization for medical record releases per HIPAA.
• Maintain cleanliness and organization of the waiting area and front desk.
• Support CSR and administrative tasks during non-front-desk hours.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records (EHR)

Job description

Job Details: Job Location: 303 South Commercial St. Suite 10 - Harrisburg, IL, Education Level: High School, Salary Range: $17.00 - $21.00Hourly, Travel Percentage: Up to 25%, Job Shift: Swing, Job Category: Health Care, Position: Medical Receptionist / Administrative Support

Location: Integrated Health of Southern Illinois

Availability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.

Pay Range: $17.00 -$21.00 an hour

Position Summary

The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours.

This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.

Duties and Responsibilities

Front Desk Responsibilities

• Greet and assist patients and visitors professionally and warmly
• Verify and update patient demographic information at each visit
• Collect co-payments or balances owed
• Schedule follow-up appointments as needed
• Obtain patient authorization for medical record releases in accordance with HIPAA
• Maintain cleanliness and organization of the waiting area and front desk
• Other duties as assigned

CSR / Administrative Support (during non-front-desk hours)

• Support the CSR team with patient communication and administrative tasks
• Help ensure voicemail and messages are addressed timely
• Assist with gathering and updating patient information in EMR
• Address routine patient concerns and elevate as needed
• Maintain organized workflows and professional workspaces
• Cross-train in other administrative areas to support clinic workflow

Education & Experience

• High School Diploma or equivalent required
• 1+ year of medical receptionist or healthcare administrative experience preferred
• Customer service experience in a healthcare setting preferred
• Proficiency in Microsoft Word and Excel
• Experience with Electronic Health Records (EHR) preferred