Medical Receptionist

NHS; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading medical practice in Washington is seeking a full-time Medical Receptionist to join their team. The ideal candidate will have prior experience in Primary Care and be enthusiastic about supporting clinical staff. Responsibilities include managing patient inquiries, booking appointments, and ensuring efficient operations within the practice. The practice is known for its outstanding patient care and supports personal development for its staff.

Benefits

Flexible working hours

Support for personal development

Outstanding CQC rating

Qualifications

• Experience in Primary Care is essential.
• Teamwork and communication skills are crucial.

Responsibilities

• Answering telephones and managing patient inquiries.
• Supporting clinical staff and maintaining appointment systems.
• Handling medication requests and managing post.

Skills

Teamwork

Communication

Customer Service

Education

NVQ2 Administration

NVQ3 Customer Service

GCSE Grade A to C in English

GCSE Grade A to C in Maths

Tools

Microsoft Office

Job description

The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.

The candidate should have previous Primary Care experience. EMIS web experience would be advantageous; however, training will be provided.

Main duties of the job

• Answering telephones
• Scanning of clinical documents
• Supporting the administration team with daily tasks
• (please see full job description)

About us

The Stephenson Medical Practice (12,500 patients) is a well-organised training practice with an excellent reputation. We employ a Team of Leaders philosophy that recognises the skills and interests of all our team members. We encourage and support personal development, hoping the successful candidate can be trained and developed in line with our succession planning. We are forward-thinking and put the patient at the centre of everything we do, while ensuring flexible ways of working to achieve a work/life balance. (No salaried member of staff works on their birthday!)

At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that supports us in designing our services. Friends and Family test results consistently produce excellent comments from patients, who appreciate our efforts.

Job responsibilities

Responsibilities

• Provide support to all clinical staff
• Ensure computers are prepared, telephones diverted and re-diverted, rooms opened for surgeries
• Deal with all incoming and outgoing post
• Enter updated patient information onto the practice clinical system
• Receive telephone calls, take messages, and respond to inquiries
• Handle requests for repeat medication appropriately
• Manage ambulance booking requests
• Ensure collection and distribution of specimens received
• Arrange and maintain appointment systems for the primary care team
• Book and cancel appointments as needed
• Keep the waiting room tidy at all times
• Ensure locums receive all necessary information
• Support attached staff to ensure efficient patient service
• Handle actions related to path lab results and correspondence
• Resolve IT issues, including hardware problems, with support from third-party providers

Person Specification

Experience

• Experience of effective teamwork
• Experience in Primary Care

Qualifications

• NVQ2 Administration or NVQ3 Customer Service
• GCSE Grade A to C in English and Maths
• Proficiency in Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify no previous criminal convictions.