Medical Receptionist

Waterbury Hospital; Thomaston (CT); On-site; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist to join their team. This role involves welcoming patients, coordinating appointments, and managing office operations to support quality patient care. Ideal candidates should have a high school diploma and experience in a medical front office setting.

Qualifications

• At least one year of current front office experience, preferably in a medical office setting.
• Ability to communicate effectively with a diverse group of individuals.
• Knowledge of medical information and electronic medical records/systems.

Responsibilities

• Welcomes and greets all patients and visitors promptly.
• Coordinates appointments and manages patient documentation.
• Processes patient payments and maintains office operations.

Skills

Strong phone skills

Computer skills

Communication skills

Knowledge of insurance guidelines

Organizational skills

Education

High school diploma or GED

Job description

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The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

• Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary. Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enters appropriate comments. Sets patient to "arrive" in electronic health record.
• Requests payment at time of service. Prints and provides receipt to patient. Registers payment in computer and reconciles all payments at day's end. Distributes Hardship form to patients; notes such in additional comments.
• Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
• Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Assists with printing and/or copying of medical records and other materials as needed. Documents appropriately.
• Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.
  
  

Requirements

High school diploma or GED required.

At least one year of current front office experience, preferably in a medical office setting

• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
• Demonstrated communication skills (written and verbal)
• Knowledge of insurance guidelines
• Knowledge of medical information and electronic medical records/systems
• Ability to communicate effectively with a diverse group of individuals.
• Ability to organize and prioritize work as required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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