Medical Receptionist

Metro Healthy Communities; Tampa (FL); On-site; USD 34,000 - 45,000; Full time

Job summary

Metro Healthy Communities in Tampa, FL seeks a Medical Receptionist to serve as the first point of contact, coordinating appointments and connecting patients with medical and behavioral health services.

The role emphasizes front office and back office support, including appointment reminders, check-in/out, insurance verification, EMR data entry, and accurate copay collection, all while upholding privacy and a welcoming demeanor.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience working with an EMR.
• Minimum 2 years primary care office administrative experience, performing the tasks and responsibilities listed above.

Responsibilities

• Make reminder appointment calls.
• Check in/out patients/clients for medical care and behavioral health services.
• Support patients to ensure appointments are coordinated for integrated care at Metro.
• Schedule, cancel, and reschedule primary care medical appointments.
• Greet patients, check in, and document registration.

Skills

EMR/EHR

Multitasking

Professional appearance

English proficiency

Team collaboration

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

Statement of Purpose

The Medical Receptionist is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. This position works collaboratively with the clinical care team, including medical, behavioral health, medical case management and other program services to initiate patient appointments. This is a key position with the goal of fostering an environment which promotes patient and client comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions while performing essential front office and back office operational functions in the Health Centers and organization.

Primary Tasks/Responsibilities

• Makes reminder appointment calls
• Checks in/out patients/clients for medical care and behavioral health services.
• Directly supports Health Center patients to ensure that appointments are seamlessly coordinated for the client to receive integrated, one-stop access to medical care and services at Metro. Performs essential front office and back office program and clinical support function
• Scheduling, canceling, and rescheduling patient primary care medical appointments
• Greeting patients, checking in patients and properly documenting registration.
• Conducts insurance verification
• Answers patient and client phone calls
• Accurate collection and documentation of copays
• Obtaining and entering personal, financial and insurance information into the electronic medical records system.
• Other office operational needs supporting patient and client care
• Travel to various Metro locations as needed
• Additional tasks as directed

Education/Professional

• High school diploma or equivalent.
• Minimum 1 year of experience working with an EMR
• Minimum of 2 years primary care office administrative experience, performing the tasks and responsibilities listed above.

Knowledge, Skills And Abilities Required

• Knowledgeable in computer software, with the ability to work with word processing, spreadsheet and EMR/EHR programs.
• Knowledge and proficient use of computer programs pertaining to job functions.
• Professional appearance and behavior.
• Ability to work effectively in a fast paced environment and use multitasking skills.
• Must be able to speak, read, and write proficiently in English.
• Bi-lingual is a plus, but not required
• Demonstrated ability to collaborate effectively with colleagues and deliver respectful, high-quality care to all patients in a community health setting across wide range of backgrounds and perspectives.

Requirements

• Must possess and maintain valid Florida driver’s license and proof of insurance
• Must have reliable and accessible auto vehicle.
• Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.